At a Glance
- Tasks: Drive digital transformation by simplifying processes and implementing AI solutions.
- Company: Join a top Canadian research university with a focus on innovation.
- Benefits: Earn $85.50/hour, enjoy flexible hours, and gain valuable experience.
- Other info: Diverse and inclusive workplace committed to social responsibility.
- Why this job: Make a real impact in a fast-paced environment while advancing your career.
- Qualifications: 5+ years of business analysis experience and strong communication skills required.
The predicted salary is between 85.5 - 85.5 $ per hour.
Raise is currently hiring a Senior Business Analyst on behalf of our client. This is an excellent opportunity to contribute to strategic process improvement and digital transformation initiatives within a complex university environment. The successful candidate will help simplify business processes, identify opportunities for automation and AI-enabled solutions, and translate stakeholder needs into practical designs and implementation-ready specifications.
The Senior Business Analyst will support the Operational Excellence team in advancing strategic initiatives focused on making organizational processes clearer, simpler, and more effective. Working in a fast-paced, iterative environment, the role involves analyzing existing processes, identifying improvement opportunities, developing Lean-aligned future-state designs, and translating requirements into specifications for business, operational, and technical teams.
The successful candidate will collaborate with stakeholders to support rapid prototyping, testing, refinement, and adoption of digital solutions, including AI agents, automation, integrations, and digital workflows.
Responsibilities
- Business Process Analysis: Document current-state processes, identify pain points, and evaluate opportunities for operational improvement through process and data analysis.
- Process Improvement: Develop practical, Lean-aligned future-state designs that simplify workflows and improve service delivery.
- Requirements Development: Translate process designs into detailed specifications, user stories, business rules, decision logic, data requirements, workflow details, and acceptance criteria.
- Digital Transformation: Identify and prioritize opportunities for AI agents, automation, integrations, and digital workflows to reduce manual effort and improve operational efficiency.
- Prototype Development Support: Prepare requirements and specifications to support rapid prototyping and iterative build-test-learn cycles, particularly within ServiceNow.
- Testing and Validation: Develop test scenarios, support functional testing, coordinate user acceptance testing, and validate solutions against business requirements.
- Risk and Compliance: Prepare documentation to support internal privacy, security, and IT risk reviews of prioritized prototype architectures.
- Stakeholder Collaboration: Facilitate discovery sessions, process mapping, requirements validation, and design discussions across business, operational, and technical teams.
- Change Management and Adoption: Develop practical adoption materials, including knowledge articles, process guides, and quick-reference documents.
- Knowledge Transfer: Support documentation, knowledge transfer, and organizational change management for implemented solutions and prototypes.
- Initial Project Focus: Support the finalization of a complex software acquisition, renewal, and licence purchase service, including related AI agents, automation, and integrations.
- Additional Initiatives: Contribute to other process-improvement and digital-workflow opportunities as required.
Qualifications
- Minimum of five years of business analysis experience, including translating process designs into user stories, detailed specifications, acceptance criteria, and implementation-ready documentation.
- Strong communication, analytical, and documentation skills, with the ability to quickly elicit, validate, and synthesize stakeholder input.
- Experience facilitating discovery sessions, process mapping, requirements development and validation, and design discussions.
- Lean Green Belt certification or equivalent applied experience identifying improvement opportunities and developing Lean-aligned future-state designs.
- Demonstrated ability to work quickly and iteratively in ambiguous, fast-paced, and rapid-prototyping environments.
- Strong understanding of how AI-enabled solutions, automation, integrations, and low-code/no-code tools can improve workflows.
- Understanding of human review, exception handling, and oversight in automated and AI-enabled processes.
- Ability to communicate trade-offs, document decisions, and collaborate effectively with business, operational, and technical stakeholders.
Preferred Skills
- Experience supporting the design, testing, and validation of agentic AI solutions, integrations, automation, and human-in-the-loop workflows.
- Experience with ServiceNow, Power Platform, Microsoft 365, Copilot Studio, or similar enterprise platforms.
- Experience with Excel, Power Query, Power BI, and other data-analysis tools.
- Familiarity with responsible AI, data privacy, security, risk, compliance, and governance.
- Familiarity with SQL, Python, Jupyter Notebooks, or other advanced data-analysis methods.
- Organizational Change Management certification or equivalent experience supporting the adoption of new processes, workflows, or digital solutions.
- Experience in higher education, the public sector, or another complex enterprise environment.
Education and Certifications
- Lean Green Belt certification or equivalent applied experience is required.
- Additional certifications in Organizational Change Management, business analysis, or relevant digital technologies are considered an asset.
Additional Information
The initial assignment will focus on improving a software acquisition, renewal, and license purchase service, including opportunities involving AI agents, automation, and integrations. The work environment is fast-moving and iterative, requiring practical documentation that supports rapid design, prototyping, testing, and refinement. Future assignments may include additional process-improvement and digital-workflow initiatives.
Looking for meaningful work? We can help! Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity. We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/
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