Director of Operations, Healthcare Security in Vancouver

Securiguard is looking for a Director of Operations who will lead our Healthcare Security vertical in Metro Vancouver, including oversight of the Vancouver Coastal Health (VCH) portfolio, while managing client relationships and leading a team of Client Services Managers. This role is pivotal in driving strategic growth, fostering trusted partnerships, and ensuring our healthcare clients receive services that meet the highest standards of compliance, care, and performance.

The day to day:

• Lead, mentor, and develop a team of Client Services Managers and frontline staff fostering a culture of excellence and accountability.
• Build and maintain strong, long-term relationships with key healthcare clients, understanding their needs and ensuring our services exceed their expectations.
• Understand your clients and lead from the front by being actively involved in all aspects of client relationship management to become their trusted security and safety solutions resource.
• Identify and pursue new business opportunities, build a robust pipeline, and establish relationships with key stakeholders.
• Conduct market research and competitive analysis to stay ahead of industry trends, emerging threats, and regulatory changes impacting healthcare security.
• Lead client negotiations, and close deals to achieve revenue targets and market share growth including the negotiation of increases and renewals with our existing client base.
• Develop and implement operational strategies to improve service quality, client satisfaction, and business growth.
• Establish and monitor key performance indicators (KPIs) to ensure operational objectives are met and drive continuous improvement.
• New business start-ups and transition plan implementation.

Knowledge:

• Legislation - Relevant government and Healthcare security legislation in British Columbia
• Security Operations - schedule management, Standing Orders preparation, security systems (CCTV/Access Control), Incident Reporting set-up and installation
• Financial - margin maintenance/improvement, Client/Site financial analysis, Spend Control

Here's what you need:

• University Degree preferred, College Diploma or certificate in Personnel Management, Business Management, Human Resources or experience in an operational setting involving the management and supervision of a large number of staff members.
• Minimum of seven years' experience as a manager in an operational setting, with at least three years of direct experience in Healthcare Security operations or managing healthcare client portfolios.
• Have, or be in the process of attaining the CHPA designation with IAHSS
• In-depth understanding of healthcare industry dynamics, regulatory requirements, and security challenges.
• Experience working with hospitals, health authorities, or healthcare-related facilities is strongly preferred.
• Demonstrated success in building and leading teams, passion and high energy for people.
• Proven track record of excellence in client relationship management, problem solving and business development
• Strong communicator with assertive interpersonal skills and team player are critical to success.
• Strong management and leadership skills together with excellent communication, influencing, negotiating and engagement skills
• Sound judgment and decision-making skills, with a 'hands on', problem solving approach, able to remain calm under pressure and take control of incidents
• Experience of writing policy, standing order procedures, drafting reports, preparing business cases and compiling and adjusting duty rosters to meet shortfalls in staffing levels
• MS Office proficiency; Self-motivated; demonstrated ability to produce results while working independently; proven strong analytical and organizational skills; proven customer service skills required; sales and management training an asset; valid Class 5 British Columbia Driver's License; access to or possession of vehicle for attending to all client sites.
• Understands financial and cost drivers in the security industry
• Certified Protection Professional or equivalent American Society for Industrial Security certification standing is an asset.

What's In It for You:

• Easy Commute: We're right beside the SkyTrain - seriously, look for us on Google Maps.
• Fun Events Year-Round: From big celebrations to small get-togethers, we love finding reasons to celebrate.
• Collaborative Culture: Join a supportive, values-driven team where everyone has a voice and wants you to succeed.
• Training & Growth Opportunities: Continuous learning is part of who we are - expect workshops, micro-lessons, mentorship, and hands-on projects that build your skills for today and your career tomorrow.
• Purpose-Driven Work: Be part of an award-winning organization recognized for its culture of respect, empathy, and accountability - where every person contributes to making people feel safe.

At Securiguard, we live by our R.E.A.C.H. values: Respect Empathy Accountability Courtesy Honesty. At Securiguard, you'll be part of a team that values collaboration, innovation, and employee growth.