IT Technician in Toronto

This position requires full-time on-site presence at our offices located at 26 Wellington Street East, Toronto.

Are you passionate about information technology and eager to contribute to an organization whose purpose is to help clients feel confident and secure about their future? As an IT Technician, you will play a key role in delivering a high-quality, people-centered technology experience by providing hands-on, on-site technical support to employees in our Toronto office. This position offers an excellent opportunity to showcase your skills and fully realize your potential within a caring and trusted organization. Here, people and their development are at the heart of everything we do, creating an environment that fosters collaboration and innovation.

What You Will Accomplish With Us

As an IT Technician, you will be at the center of our mission. Your key responsibilities will include:

• Welcoming users at the IT Service Desk in iA offices, quickly assessing their needs, and providing prompt, professional, and courteous support;
• Assisting users in person, gathering their feedback, and providing relevant guidance on best practices related to IT tools, technologies, and services;
• Performing technical diagnostics, ensuring diligent follow-up with requesters, and efficiently resolving issues within the scope of your responsibilities while minimizing escalations whenever possible;
• Handling IT support requests, both on-site and through service management tools, ensuring timely and effective resolution;
• Installing, configuring, and managing workstations, mobile devices, and computer peripherals;
• Maintaining inventory records, asset information, and documentation accurately and consistently;
• Assisting with equipment and supply management, including receiving, storing, and maintaining preparation and storage areas;
• Setting up, operating, and dismantling audiovisual equipment required for corporate events;
• Providing on-site technical support to event organizers and presenters to help ensure successful event delivery.

What Will Help You Succeed in This Role

We are looking for someone who:

• Is recognized for outstanding customer service, interpersonal skills, teamwork, and a commitment to continuous improvement, both in person and over the phone;
• Demonstrates strong proficiency with workplace productivity tools and applications, including hardware, software, and online solutions;
• Possesses solid technical knowledge of Windows and Mac environments, as well as Android and iOS mobile devices;
• Shows a strong ability to learn and adapt in a rapidly evolving technology environment;
• Has two to five years of experience in IT support;
• Holds a college diploma (DEC or AEC) in Information Technology or a related field. An equivalent combination of education and relevant experience will also be considered;
• Has experience with an Internet service provider or telecommunications company, considered an asset;
• Has advanced English-language proficiency, as the role requires daily verbal interactions with unilingual English-speaking users;
• Has knowledge of French, considered an asset.

Why You'll Love Working With Us

• A workplace where learning and development are combined with a shared pursuit of excellence;
• Artificial intelligence tools are available to everyone, helping increase personal effectiveness while supporting organizational growth;
• A healthy, safe, equitable, and inclusive environment where people can thrive and reach their full potential;
• Inspiring and innovative workspaces in the heart of Toronto;
• An opportunity to make a direct impact on users' technology experience and the smooth operation of the organization.

Apply Today and Take the Lead in Your Career, Where Your Talent Truly Matters!

Not Sure Whether to Apply? At iA, we believe in potential and value diverse experiences. If this opportunity inspires you, we encourage you to apply. Your place may be with us, and we would love to get to know you.