iA Financial Group is seeking a Workforce Planning Analyst in Canada (Quebec) to plan staffing, analyze capacity, and optimize scheduling. The role requires collaboration with operations, analytics, and project teams, with a focus on improving service levels and efficiency.
The position supports a hybrid work model and French-language interaction within a French-speaking team. You will leverage Genesys WFM and Power BI to develop dashboards, report variances, and advise leadership on capacity
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Strategic Workforce Planner | Hybrid & Analytics in Québec employer: iA Financial Group
iA Financial Group is an exceptional employer that fosters a dynamic work culture focused on growth and performance. With a commitment to employee development, you will have access to extensive training programs and leadership opportunities, all while working in a collaborative environment that values accountability and top-tier customer service across Canada. Join us and be part of a team that not only drives success but also prioritizes your professional journey.
