At a Glance
- Tasks: Analyze data and transform insights into actionable strategies for business growth.
- Company: Join iA Financial Group, a leader in financial services with a human touch.
- Benefits: Enjoy a hybrid work environment, professional development, and AI tools to boost your effectiveness.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Make a real impact by enhancing client experiences and driving strategic initiatives.
- Qualifications: Strong analytical skills and experience in marketing or customer experience are a plus.
The predicted salary is between 62100 - 75900 $ per year.
Are you passionate about performance analysis, customer experience, and growth? As a Business Analyst, you will contribute to strategic initiatives within Global Client Experience (GCX), whose mission is to accelerate growth by enhancing client acquisition and engagement, personalizing experiences, and expanding cross-selling opportunities across the organization.
Working closely with Growth Hub, Analytics, Data, Salesforce Hub, Marketing, and Martech teams, you will transform campaign results and business data into actionable insights and recommendations. Your contributions will help drive business decisions, optimize performance, and identify opportunities that create value across the organization.
What You Will Accomplish With Us
- Produce and maintain performance analyses related to campaigns, customer journeys, growth initiatives, and Growth Hub capabilities;
- Analyze results to identify trends, opportunities, performance gaps, and factors influencing campaign success;
- Contribute to the development and monitoring of business performance indicators, dashboards, and tracking mechanisms;
- Prepare analyses, summaries, and presentation materials for governance committees and business stakeholders;
- Document and structure business needs, processes, business rules, decision flows, success criteria, functional requirements, and user stories;
- Support the Performance Product Owner in backlog management, prioritization, and monitoring of dependencies, risks, issues, and deliverables;
- Participate in PI Planning, sprint reviews, and other Agile ceremonies while contributing to solution validation and post-implementation performance assessments;
- Foster collaboration among business, analytics, and technology teams and contribute to the continuous improvement of growth, personalization, cross-selling, automation, and performance practices.
What Could Help You Succeed in This Role
- Has experience or strong knowledge in marketing, campaigns, marketing analytics, growth, customer experience, or cross-selling;
- Can understand complex business challenges and the full lifecycle of campaigns, from target segment selection to performance evaluation;
- Demonstrates strong analytical skills and the ability to transform data and performance metrics into meaningful business recommendations;
- Has advanced proficiency with Excel for data analysis and reporting;
- Is comfortable using data visualization and analytics tools such as Power BI, Tableau, or similar platforms;
- Has knowledge of Databricks, Salesforce, Data Cloud, CRM Analytics, Customer 360, or comparable analytical environments (an asset);
- Is recognized for their rigor, adaptability, autonomy, and ability to thrive in fast-paced and complex environments;
- Excels at communicating insights, influencing stakeholders, and collaborating with multidisciplinary teams;
- Intermediate level of English proficiency is required, as the successful candidate will be responsible for preparing documentation in English and collaborating regularly with multiple English-speaking stakeholders, although most day-to-day verbal interactions will take place in French.
Why You Will Love Working With Us
- A work environment where learning and professional development are combined with a shared pursuit of excellence;
- Artificial intelligence tools available to all employees, helping increase personal effectiveness and supporting organizational growth;
- A healthy, safe, equitable, and inclusive workplace where everyone can reach their full potential;
- The flexibility of a hybrid work environment supported by inspiring and innovative workspaces.
At iA, we believe in potential and value diverse experiences. If this opportunity interests you, we encourage you to apply. Your next career move may start here, and we would love to get to know you.
Our Commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Business Analyst in Québec employer: iA Financial Group
iA Financial Group is an exceptional employer that fosters a dynamic work culture focused on growth and performance. With a commitment to employee development, you will have access to extensive training programs and leadership opportunities, all while working in a collaborative environment that values accountability and top-tier customer service across Canada. Join us and be part of a team that not only drives success but also prioritizes your professional journey.
