At a Glance
- Tasks: Provide top-notch tech support for critical users in a hybrid role.
- Company: Join iA Financial Group, a leader in innovative financial solutions.
- Benefits: Enjoy a flexible work environment with competitive pay and growth opportunities.
- Other info: Collaborate with diverse teams in a dynamic and supportive atmosphere.
- Why this job: Make a real difference by enhancing productivity and security for key users.
- Qualifications: 5+ years in IT, advanced troubleshooting, and access management skills required.
The predicted salary is between 54000 - 66000 $ per year.
Support critical users with advanced Windows, mac OS, and access management expertise as a Senior IT Technician at i A Financial Group.
This hybrid position combines remote and on-site service.
You will provide personalized, confidential technology support to targeted users in strategic environments.
The role includes Level 2 and Level 3 troubleshooting, IT security, equipment configuration, and Microsoft 365 support.
You will help maximize productivity, security, and operational continuity.
Key Responsibilities
- Handle dedicated phone requests and provide timely technical solutions
- Support IT tool adoption, onboarding, and optimal daily use
- Provide hands-on assistance in offices, events, and IT areas
- Coordinate complex requests with infrastructure, security, and application teams
- Document interventions and provide personalized follow-up
Requirements
- Minimum five years of relevant information technology experience
- Advanced Level 2 or Level 3 troubleshooting experience
- Experience with access management, IT security, and equipment configuration
- Expertise in Windows, mac OS, i OS, Android, Microsoft 365, Teams, and Share Point
- Advanced French and English proficiency for daily client interactions
Apply your privileged access, troubleshooting, and service expertise while supporting critical operations across i A Financial Group locations.
Senior Privileged Access IT Technician in Montréal employer: iA Financial Group
iA Financial Group is an exceptional employer that fosters a dynamic work culture focused on growth and performance. With a commitment to employee development, you will have access to extensive training programs and leadership opportunities, all while working in a collaborative environment that values accountability and top-tier customer service across Canada. Join us and be part of a team that not only drives success but also prioritizes your professional journey.
