Analyze campaign performance and customer experience at iA Financial Group in Quebec or Montreal, supporting growth through actionable business insights.
As a Business Analyst within Global Client Experience, you will support strategic growth and performance objectives. You will transform campaign results and business data into recommendations for business decisions. Your work will span customer journeys, growth initiatives, personalization, cross-selling, and Growth Hub capabilities.
Key Responsibilities:
- Produce performance analyses for campaigns and customer journeys
- Identify trends, opportunities, gaps, and campaign success factors
- Develop dashboards, indicators, and tracking mechanisms
- Prepare summaries and presentations for governance committees
- Document business needs, processes, rules, and user stories
Requirements:
- Knowledge of marketing, campaigns, growth, or customer experience
- Strong analytical skills and business recommendation abilities
- Advanced Excel proficiency for analysis and reporting
- Experience with Power BI, Tableau, or similar tools
- Intermediate English proficiency and regular French communication
Apply campaign analysis, advanced Excel, and visualization skills to advance customer experience and growth initiatives at iA Financial Group.
Business Analyst Campaign Performance in Montréal employer: iA Financial Group
iA Financial Group is an exceptional employer that fosters a dynamic work culture focused on growth and performance. With a commitment to employee development, you will have access to extensive training programs and leadership opportunities, all while working in a collaborative environment that values accountability and top-tier customer service across Canada. Join us and be part of a team that not only drives success but also prioritizes your professional journey.
