Workplace Services Technician

Description

Workplace Services Technician

Build Your Future With Us

Are you passionate about delivering exceptional service and helping create functional, safe, and welcoming work environments? As a Workplace Services Technician, you will play a key role in managing service requests, coordinating operational activities, and overseeing document management for our Montréal office.

This position offers an excellent opportunity to showcase your organizational skills and solution-oriented approach within a caring and trusted organization. Here, people and their development are at the heart of everything we do, fostering an environment that encourages collaboration and innovation.

This is an on-site position located in Montréal. Presence on-site is required based on established service coverage needs, between 7:00 a.m. and 4:00 p.m.

What You'll Accomplish With Us

• Receive, analyze, coordinate, and manage workplace services requests from start to finish
• Act as a primary point of contact for employees, visitors, partners, and vendors by providing professional, accessible, and solution-oriented service
• Coordinate activities required for the day-to-day operations of the site and ensure follow-up on requests involving internal and external partners
• Contribute to maintaining functional, safe, and compliant work environments aligned with organizational standards
• Process, classify, scan, archive, and control physical and digital documents while ensuring information integrity, traceability, and confidentiality
• Document requests within corporate systems, perform required validations, and maintain reliable data to support activity tracking, commitments, and service levels
• Coordinate requests related to workspaces, meeting rooms, and events, including room setup and service follow-up before, during, and after activities
• Participate in the continuous improvement of processes, procedures, tools, guides, and tracking mechanisms
• Support the collection and analysis of data used to measure service performance and identify issues, pain points, and operational risks
• Move regularly throughout the workplace and handle materials required for basic room setups while adhering to health and safety practices

What Will Help You Succeed in This Role

• Holds a college diploma in office administration, business administration, documentation techniques, information management, or a related field. An equivalent combination of education and relevant experience may also be considered
• Has relevant experience in customer service, administrative support, request management, document management, or service operations
• Is recognized for a strong customer focus and commitment to creating a positive employee experience
• Demonstrates excellent organizational, planning, and prioritization skills
• Is comfortable coordinating multiple requests simultaneously in a fast-paced environment
• Demonstrates rigor in information management, request documentation, and compliance with established processes
• Possesses strong analytical, problem-solving, and initiative-taking abilities
• Has excellent interpersonal skills and a collaborative approach
• Is proficient with Microsoft 365 and comfortable using service management technologies
• Has excellent written and spoken communication skills in both French and English, with a perfect command of French
• Demonstrates professionalism, discretion, sound judgment, and a strong commitment to confidentiality
• Advanced English proficiency is required, as the successful candidate will regularly communicate verbally and in writing, coordinate requests, and follow up with English-speaking partners and vendors

Why You'll Love Working With Us

• A work environment where learning and development combine with a shared pursuit of excellence
• Artificial intelligence tools available to everyone, helping increase individual effectiveness and supporting organizational growth
• A healthy, safe, equitable, and inclusive workplace where everyone can thrive and reach their full potential
• Access to innovative and inspiring workspaces in the heart of our Montréal site

Competitive Benefits

• Flexible group insurance plans
• Competitive pension plan
• Employee share purchase plan
• Vacation program, plus wellness and personal development days
• Telemedicine services
• Employee and Family Assistance Program (EFAP)
• Ergonomic furniture program
• Performance bonus
• Discounts on iA products
• And much more!