Lead regional business operations at PPI in Alberta, using insurance expertise and people leadership across Calgary and Edmonton offices. Regular travel is required. As Manager, Business Operations, you will oversee New Business, Policy Service, and Office Coordination employees across the region. You will build a cohesive provincial team, guide operational change, and maintain systems, procedures, and policies supporting consistent service delivery. The position also advances efficiency, accuracy, and advisor experience. Key Responsibilities:
Plan employees and resources against productivity, quality, and workflow goals Lead recruiting, performance reviews, scheduling, and attendance tracking Coach employees through feedback, training, and career planning Manage escalated cases and operational change initiatives Report workload, service levels, audits, and team performance Requirements:
10+ years of insurance industry experience Knowledge of life insurance products and administration systems Proven hiring, coaching, performance management, and team development experience Strong communication, organization, and problem-solving abilities Advanced Microsoft Office proficiency; ALMI, FLMI, or ACS is an asset Bring insurance operations, team leadership, and continuous improvement expertise to PPI’s Alberta advisor service network.
#J-18808-Ljbffr
Alberta Business Operations Manager in Calgary employer: iA Financial Group (Industrial Alliance)
iA Financial Group is an exceptional employer that fosters a collaborative and innovative work culture, offering hybrid work options that promote work-life balance. Employees benefit from continuous professional development opportunities and are encouraged to contribute to meaningful policy advancements in employment law, making it a rewarding environment for those looking to make a significant impact in their field.
Contact Details:
iA Financial Group (Industrial Alliance) Recruitment Team
