At a Glance
- Tasks: Lead initiatives to boost customer satisfaction and enhance dealership processes.
- Company: Hyundai Auto Canada Corp., a leader in automotive excellence.
- Benefits: Competitive salary, leadership opportunities, and a dynamic work environment.
- Other info: Join a collaborative team focused on innovation and customer satisfaction.
- Why this job: Make a real impact on customer experiences and drive industry-leading service metrics.
- Qualifications: 10+ years of leadership experience and strong communication skills.
The predicted salary is between 90000 - 110000 $ per year.
Drive excellence in customer satisfaction as the Senior Manager of Customer Experience at Hyundai Auto Canada Corp. in Markham, Ontario.
Lead initiatives to enhance key service metrics and dealership processes.
This senior leadership role focuses on elevating customer experience in sales and service operations.
You will coach the field team and align strategies with industry standards for NPS and service KPIs.
Engaging with cross-functional teams to leverage industry insights is crucial for driving success.
Key
Responsibilities
- Develop a strategic roadmap to improve key metrics
- Lead and mentor the field team in customer processes
- Collaborate with cross-functional teams on priorities
- Manage the Customer Experience survey reporting system
- Communicate CX results and action measures to executives
Requirements
- 10+ years of relevant leadership experience
- Strong initiative and judgment skills
- Excellent communication and project management skills
- Knowledge of dealership operations and customer retention
- Proficiency in MS Office; bilingualism is an asset
Make a significant impact in enhancing Hyundai customer experiences and performance metrics. #J-18808-Ljbffr
Senior Customer Experience Manager in Markham employer: Hyundai motor group
Hyundai Canada is an exceptional employer that fosters a dynamic and collaborative work culture, where creativity and innovation are at the forefront of brand marketing. Employees benefit from comprehensive growth opportunities, competitive compensation, and a commitment to work-life balance, all while being part of a leading automotive brand in a vibrant market. Join us in shaping impactful campaigns that resonate with consumers and drive the future of mobility.
