At a Glance
- Tasks: Lead quality assurance initiatives and enhance customer experience across various operations.
- Company: Hyundai Capital Canada, a leader in automotive finance.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Join a dynamic team focused on innovation and continuous improvement.
- Why this job: Make a real impact by improving processes and enhancing customer satisfaction.
- Qualifications: Experience in quality assurance and strong collaboration skills required.
The predicted salary is between 72000 - 88000 $ per year.
Hyundai Capital Canada is seeking a Manager, Quality and Process Improvement to lead the Quality Assurance function within Operations and drive initiatives that improve quality and customer experience across Originations, Customer Care, Collections, and back-office functions.
You will develop automation use cases, including callbot, CRM screens, and customer portal, translating operational needs for IT teams while collaborating with cross-functional leaders to deliver scalable improvements.
Quality & Process Improvement Leader in Toronto employer: Hyundai Capital
Hyundai Capital Canada is an exceptional employer that fosters a collaborative and innovative work culture, empowering employees to drive meaningful improvements in quality and customer experience. Located in a dynamic environment, the company offers robust growth opportunities, competitive benefits, and the chance to work on cutting-edge automation projects that enhance operational efficiency. Join us to be part of a forward-thinking team dedicated to excellence and customer satisfaction.
