At a Glance
- Tasks: Lead quality assurance and drive process improvements for an exceptional customer experience.
- Company: Join Hyundai Capital Canada, a dynamic and collaborative finance company.
- Benefits: Enjoy competitive salary, career growth, and a fun workplace culture.
- Other info: Opportunities for professional development and a supportive team atmosphere.
- Why this job: Make a real impact in a fast-paced environment with innovative technology.
- Qualifications: 6+ years in operational excellence; Bachelor's degree required.
The predicted salary is between 82800 - 101200 $ per year.
Hyundai Capital Canada (HCCA) is the Canadian captive finance business for Hyundai Motor Group. We go to market under the service brands Hyundai Motor Finance, Kia Finance and Genesis Finance. Through a network of over 450 Hyundai and Kia dealerships and 30 Genesis distributors nationwide, we provide indirect vehicle financing and leasing solutions to consumers and commercial customers.
Our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative. From our employee programs to the unique design of our offices, we strive to create a connected, fun, positive, and rewarding workplace where employees feel appreciated, proud of their company, and deeply invested in HCCA’s success.
The Manager, Quality and Process Improvement at HCCA will lead the Quality Assurance function within Operations and drive process improvements that focus on quality and customer experience. This role will drive best-in-class operational performance across Originations, Customer Care, Collections, and back-office functions. The Manager will play a key role in the implementation of operational standards, technology deployments, and scalable processes that enhance efficiency, consistency, and customer experience.
Duties and Responsibilities:
- Lead the day-to-day operations of the Quality Assurance function, which includes call monitoring, reporting and calibration, and identifying areas of improvements.
- Lead strategic initiatives to modernize QA operations through data analytics, establishing a forward-looking quality engineering roadmap.
- Collaborate with cross-functional teams to identify, prioritize, and implement process improvements that enhance quality, customer experience, efficiency, and cost effectiveness.
- Establish deep partnerships across cross-functional teams and external collaborators, aligning stakeholder priorities with organizational goals.
- Deliver high-value operational support and proactive guidance, serving as a go-to advisor for strategic initiatives and issue resolution.
- Lead change management efforts related to new processes and technologies associated with projects in Operations.
Qualifications:
- 6+ years of experience in operational excellence, preferably within auto finance, captive finance, or large-scale contact center environments.
- Bachelor’s degree required in Business, Engineering, or a related field.
- Lean Six Sigma certified is an asset.
- Deep understanding of quality assurance practices, including scorecard creation, calibration, and reporting.
- Experience supporting team members by providing coaching, performance management, and career development in a fast-paced environment.
- Exceptional skills in stakeholder management, communication, and facilitation.
- Proven track record of being a self-starter who can lead initiatives with minimal oversight.
- Comfortable working in agile and fast-paced environments, managing multiple priorities simultaneously.
Hyundai Capital Canada Inc. is committed to acknowledge applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
Manager, Quality & Process Improvement in Toronto employer: Hyundai Capital
Hyundai Capital Canada (HCCA) is an exceptional employer that fosters a dynamic and collaborative work culture, where employees are empowered to contribute to meaningful process improvements in the auto finance sector. With a commitment to employee growth through innovative programs and a supportive environment, HCCA offers unique advantages such as a modern office space in Mississauga, which will enhance work-life balance and accessibility. Join us to be part of a global team that values simplicity, efficiency, and quality in every aspect of our operations.
