At a Glance
- Tasks: Diagnose hardware issues and provide top-notch support to customers daily.
- Company: Join Hypertec, a dynamic tech company in Montreal with a focus on innovation.
- Benefits: Competitive pay, flexible shifts, and opportunities for growth in your career.
- Other info: Collaborative team environment with chances to learn and advance your career.
- Why this job: Make a real difference by enhancing customer satisfaction through your technical skills.
- Qualifications: High School diploma and 6 months of experience with PC and server hardware.
The predicted salary is between 63000 - 77000 $ per year.
Elevate your career at Hypertec as a Call Center Hardware Support Agent in Montreal.
Provide troubleshooting support for hardware issues and enhance customer satisfaction every day.
Hypertec is on the lookout for a proactive Call Center Hardware Support Agent to strengthen our team.
This role focuses on diagnosing hardware problems reported by clients and offers timely support.
You will also coordinate with field engineers during onsite visits and ensure that service requests are managed efficiently.
Key Responsibilities
- Diagnose and troubleshoot hardware and firmware issues
- Provide timely support and escalate unresolved issues
- Act as point of contact for server and desktop support
- Log service details accurately in the CRM system
- Coordinate with field engineers for onsite support
Requirements
- High School or Technical Diploma required
- 6 months experience with PC and server hardware
- Basic skills in Microsoft Office
- Strong interpersonal skills for client interaction
- Flexibility to work on different shifts
Bring your technical expertise and customer focus to Hypertec in Montreal.
Support Agent – Montreal in Montréal employer: Hypertec Group
Hypertec is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for a Solutions Architect - GPU to thrive. With a hybrid work model, comprehensive health benefits, and a commitment to employee growth through programs like tuition reimbursement and an employer-matched RRSP, employees are supported both personally and professionally. The upcoming relocation to a state-of-the-art facility in LaSalle further emphasizes Hypertec's dedication to sustainability and responsible growth, providing a dynamic environment for those looking to make a meaningful impact in the tech industry.
