New Grad Program – Customer Experience Enablement – Toronto in Markham

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play. It’s an exciting time to join the team at Hydro One!

New Grad Program Candidates selected for this position will be included in Hydro One's New Grad development program. Our New Graduate program reflects our long-term commitment to invest time and resources to build the best and brightest team. We are always on the lookout for individuals who have a passion for learning and are looking to build their career with Hydro One. The two-year program offers a permanent position from Day 1, a combination of training and coaching, and the ability to rotate through several roles allowing New Grads to gain experience working on different projects and in different environments.

Program Eligibility

• You have graduated with your bachelor's degree in 2025, 2026 or will graduate by May 2027
• Or, you are currently completing a master's degree in a related field, you are graduating by May 2027, and have a maximum of 1 year between completing your bachelor's degree and enrolling in your master's program.
• Good Academic Standing (A copy of your Official/Unofficial Transcript)
• Valid, permanent driver's license (Ontario Class G)

Overview

The Customer Experience Enablement team supports our Customer Service operations group by performing the following functions: quality assurance, training, process definition, change management, employee engagement, workforce management and data analytics & insights. This group also supports the Customer Experience strategy work - a key part of our overall company strategy.

We Are looking for 2 Business/Finance New Grads within our Performance Excellence team

The performance excellence team focuses on the continuous improvement model - how do we make our operations employees better, faster, more accurate and have great customer experience. This is done through a mix of quality assurance, process monitoring, continuous improvement activity and training reinforcement. Data analytics and insights into our operations and customer experiences are a key input into this cycle.

In This Role You Will Learn

• How continuous improvement cycles can improve customer experience and operations
• How various teams collaborate through their specialization to reinforce and improve an operation
• Customer Experience design
• Customer satisfaction measurement
• Data and analytics capabilities
• Strategy and connection to operational activity

Duties May Include

• Participating in major business or IT projects
• Examining data, looking for relevant insights and turning these into recommendations
• Learning how many departments activities across Hydro One all need to coordinate and act to serve a customer
• Process definition and frameworks or tools to use to examine an identified issue

What We Look For

• Someone who is curious about the world and how it works
• Someone interested in customer service, operations and continuous improvement
• People who are not satisfied with the status quo
• A drive to make things better all the time
• An "owner" type of attitude - someone who sees a problem and solves it

Job Requirements

• Must meet New Grad Program Eligibility Requirements
• Discipline: Business Analytics, Business Administration, Data Analytics, Finance, Information Systems, Commerce, Engineering, Mathematics, Computer Science, or related fields.
• Must be available for hybrid work - and the work location is Markham with occasional travel to other Hydro One locations around the province (Southern Ontario)
• Must be a capable individual contributor, but able and willing to work with a group to achieve a common outcome

We thank all applicants for their interest in a career at Hydro One; however, only those candidates who are selected for an interview will be contacted.

Tell Us About You

As part of our commitment to building a thoughtful and values-driven team, we encourage you to create your application materials—such as your resume, cover letter, and any written or oral responses—without the use of AI tools. We’re genuinely interested in hearing your story, in your own words. Your personal voice, experiences, and perspective help us understand how you might contribute to our team and culture.

Thank you for taking the time to share your authentic self with us. We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2026.

Deadline October 27, 2026

Accommodations Thank you for considering a career with Hydro One, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Hydro One will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Compensation The base salary for this role considers a variety of factors, including candidates' knowledge, skills, experience, education, and any applicable collective agreement requirements for union-represented positions. Hydro One provides an extensive offering of programs to promote a culture of safety, wellbeing, inclusivity, and sustainability to enable our employees to be the best version of themselves.