At a Glance
- Tasks: Lead front office operations and ensure exceptional guest experiences.
- Company: Join the vibrant Andaz Ottawa, part of the Hyatt family.
- Benefits: Enjoy competitive pay, health benefits, and discounts at Hyatt properties.
- Other info: Flexible hours with excellent training and career development opportunities.
- Why this job: Be part of a dynamic team that values creativity and personal growth.
- Qualifications: Experience in hospitality and strong leadership skills required.
The predicted salary is between 72000 - 72000 $ per year.
We are excited to share that Andaz Ottawa has an opportunity for people who love helping people. The Front Office Manager will assist in running the day-to-day activities of the Guest Relations, Valet, Night Audit and Bell Staff. This position will help lead the front office operations to deliver a seamless and memorable service experience for every guest, from pre-arrival to departure. By embracing and modeling Andaz’s values, they will work to ensure the complete handling of guest needs and professional and timely resolution of guest issues.
What is expected of me in this role?
- Efficiently manage the department according to the established team goals.
- Delegation of tasks and supervision of all front office colleagues, ensuring their duties are carried out with the utmost efficiency and professionalism.
- Handling all guest complaints, as well as internal customer complaints and enquiries in a courteous and efficient manner.
- Encourages colleagues to be creative and innovative, challenging and recognizing them for their contributions to the success of the operation.
- Colleague training, development and performance management.
- Ensuring all colleagues deliver the brand promise and provide excellent service to both internal and external customers.
- Colleague scheduling, ensuring the department is adequately manned according to occupancy, service and costs.
- Proven experience in supervising, motivating and training others.
- Exceptional interpersonal, communication skills with advanced proficiency in the English language.
Hours: Flexible; scheduled days and times may vary based on need. Due to the nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel, including mornings, afternoons, evenings, weekdays, weekends, and holidays.
Experience with Opera and Hyatt systems would be an advantage.
Extended Health Benefits for you and your dependents and paid medical days. Employer RRSP Matching Contributions. Complimentary hotel nights, friends, and family discounts at Hyatt properties around the world. Complimentary meal during shift at the colleague cafeteria. Discounts on food and beverages. Excellent training and professional development.
Andaz Ottawa is dedicated to offering employment accommodation in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for a job opportunity, please inform the Human Resources department if you require accommodations.
Front Office Manager in Ottawa employer: Hyatt Hotels Corporation
At Crescent Hotels & Resorts, we pride ourselves on being an exceptional employer that values our associates as the heart of our hospitality mission. With competitive wages, comprehensive benefits, and a strong commitment to employee growth through learning and development programs, we foster a supportive work culture where you can truly shine. Located in a vibrant area, our Gallery Host team enjoys flexible scheduling, travel discounts, and a welcoming environment that celebrates diversity and inclusion.
