At a Glance
- Tasks: Monitor customer equipment and ensure service commitments are met.
- Company: Join Husky Technologies, a leader in injection molding solutions.
- Benefits: Competitive salary, benefits package, and growth opportunities.
- Other info: Flexible work schedule with opportunities for advancement.
- Why this job: Be part of a dynamic team solving real-world challenges with cutting-edge technology.
- Qualifications: Post-secondary education and experience in injection molding preferred.
The predicted salary is between 76000 - 95000 $ per year.
Working with the Territory Technical Support team, the Monitoring Center Subject Matter Expert is in charge of monitoring customer’s equipment which is under the Advantage + Elite contract and ensuring contractual commitments are fulfilled. By monitoring remotely connected systems and identifying any process deviations, the Monitoring Center SME is responsible for investigating the root cause and working together with the customer and service team on solutioning any problem in a timely manner. The Monitoring Center SME interacts with the customer’s designated Champion, Husky’s Program Manager, Technical Support Team, and Engineering.
Key Responsibilities
- Monitor the KPI’s availability like Performance, Weight, Quality, and Energy. In addition, consider cycle interruptions, frequent alarms, and concerning trends.
- Interpret the data, compare against established limits, and identify and rank issues or concerns.
- Document using the existing Call (VA#) system within BaanLN, entering each issue/concern to allow for open issue management by the A+ Support Team.
- Troubleshoot and provide solutions whenever applicable for any detected issues.
- Share findings depending on severity and select the best means to update the A+ Program Manager. Escalate if necessary.
- Contribute to Weekly report content for A+ Program Manager.
Qualifications
- Post-secondary education (college or university degree) is preferred.
- 5-10 years’ experience within the Injection Molding Industry with emphasis on service.
- Advanced knowledge of Husky’s injection molding systems (PET Machines, PET Molds, Auxiliary equipment).
- Excellent troubleshooting skills (i.e. analytical, diagnostic, and technical problem-solving skills) with the ability to work with new and evolving technologies.
- Good knowledge of Injection Molding Process.
- Ability to proactively assess and mitigate the consequences of changes in system state.
- Excellent communication (verbal, written, and presentation) and interpersonal skills.
- Strong organization, time management, and multitasking skills.
- Ability to interface effectively across manufacturing, engineering, and service functions.
- Computer skills and knowledge of Windows-based applications are essential.
Working Schedule
Work schedule does include weekends (for example: Saturday-Wednesday or Wednesday-Sunday). Shift work could be considered in the future depending on the Advantage+ Elite coverage evolution.
Pay Range: $76,000 - $95,000
Husky TechnologiesTM offers a competitive compensation and benefits package and excellent opportunities for growth and advancement. We are committed to equal employment opportunity and respect, value, and welcome diversity in our workplace. Husky Technologies TM also values being a great place to work and strives to maintain a safe workplace. Accordingly, Husky TechnologiesTM conditions all offers of employment on satisfactory completion of background checks. Husky TechnologiesTM is committed to developing inclusive, barrier-free selection processes and work environments. If contacted in relation to a job opportunity or testing, you should advise the member of the Talent Acquisition team in a timely fashion of any disabilities that require accommodation measures in order to enable you to be assessed in a fair and equitable manner. Information received relating to accommodation measures will be addressed confidentially.
Proactive Monitoring Spec. in Bolton employer: Husky Technologies
Husky Technologies is an exceptional employer that fosters a collaborative and innovative work culture in Bolton, ON. As a Sales Enablement Project Manager, you will benefit from professional growth opportunities while contributing to impactful projects that enhance customer engagement. With a focus on storytelling and executive communication, you'll be part of a team that values creativity and excellence, making your work both meaningful and rewarding.
