Coordinator - Patient, Family & Staff Resource Centre and Interpreter in Toronto

Humber River Health is committed to changing the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team.

The Patient and Family Resource Centre at HRH facilitates the provision of health information to the public (e.g. patients, family, community, staff, physicians, volunteers), and language interpretation and translation services for patients receiving care. The Patient, Family & Staff Resource Centre (PFRC) and Interpreter Program Coordinator will act as a resource to the organization in the promotion and facilitation of approaches to patient and family centered care that meet professional guidelines and best practices.

Reporting to the Quality and Patient Safety Director and working in collaboration with colleagues across the organization, the successful candidate is innovative and enthusiastic with a strong commitment to inventing the future of healthcare.

Employment Status: Temporary Full Time
Duration: 1 Year
Hours of Work: Days, occasional evenings/weekends
Location: Humber River Health, Wilson Site
Labour Group: Non-Union
Reporting Relationship: Director, Quality & Patient Safety
Salary Range: $61,883.25-$77,403.30

Responsibilities:

• Coordinate the Patient, Family and Staff Resource Centre (PFRC) for the provision of health information to patients, families, staff and physicians.
• Identify, evaluate, and acquire resources to support the delivery of patient focused service and continuous quality improvement.
• Evaluate and administer Centre programs such as activities and develop and deliver training programs to the public, staff and physicians.
• Develop and maintain print and digital Centre resources in a variety of media (e.g. print, video, electronic) to meet health information needs of patients, families and staff; analyze and respond to program leadership and patient/staff requests for resource materials.
• Develop and monitor Centre operating and purchasing budgets.
• Create, manage, and maintain effective databases and tracking mechanisms to provide statistical data for program leadership decision-making.
• Participate in resource sharing, develop partnerships as a member of the Health Sciences Information Consortium of Toronto.
• Maintain and promote the PFRC website (external) and the Library intranet website pages.
• Implement promotional activities to increase awareness of the services of the PFRC to both internal and external stakeholders including digital signage messages, displays at various hospital events and presentations to hospital staff.
• Manage retail store, inventory and order of products, management of financial transactions in the Centre, including revenues from fines and lost books, interpreter services offered to other hospitals as well as the budget for routine purchases by the Centre.
• Coordinate the provision of interpreter services in all modalities (video/audio and telephone) in the hospital.
• Promote phone and video interpreter services; develop and distribute promotional materials to clinical leadership teams to increase usage rates.
• Maintain and promote HRH Interpreter Services including the intranet website.
• Coordinate translation requests and interpretation devices scheduling.

Qualifications/Skills Required:

• Master's degree in Library/Information Science.
• A minimum experience of 5 years in an academic health sciences environment (preferred).
• Required advanced knowledge and technical skills in MS Office (e.g. Outlook, Word, Excel, PowerPoint, etc.).
• Demonstrated proficiency in evidence-based research and information sources and bio-medical database searching.
• Ability to conduct both precise and broad curated literature searches, preferably using MEDLINE/PubMed and other key health sciences databases.
• Commitment to customer-oriented service, including Help Desk duties, and ability to work in an interdisciplinary team environment as well as independently with minimum supervision.
• Demonstrated ability to collaborate as an effective member of a team, meet deadlines, excellent interpersonal, communication, and organizational skills.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset.

Humber River Health values lived and learned experiences in addressing systemic barriers and advancing inclusive practices. We welcome applications from individuals of all equity-deserving groups, including Indigenous peoples, racialized communities, persons living with disabilities, women, 2SLGBTQ+ individuals and seniors.