Technology Operations Manager

Hughes Collective is pleased to present an exciting opportunity on behalf of our client. Our client is a family-owned Saskatchewan company operating across construction, cabinetry, agricultural projects, and retail locations. Its IT Department also supports partnered companies, helping a diverse group of teams and businesses stay connected and productive. The organization values relationships, community, and quality work.

This is a growth-driven leadership opportunity for a knowledgeable, people-focused IT professional to lead a team of Level 1, Level 2, and Level 3 Technicians while remaining actively involved in day-to-day technical operations. The successful candidate will lead by example, develop the team, manage priorities and escalations, and provide strong internal customer service. The role is currently fully in-office, with flexibility around working hours, and includes shared on-call and some after-hours work.

Key Responsibilities

• Lead, coach, and develop Level 1, Level 2, and Level 3 IT Technicians.
• Coordinate daily IT operations, workload priorities, service requests, and escalation paths.
• Lead by example by staying hands-on while delegating effectively across the team.
• Provide strong customer service to employees and communicate technical information clearly.
• Act as the escalation point for complex technical issues and major service interruptions.
• Participate in troubleshooting, maintenance, deployments, upgrades, and day-to-day support.
• Support Microsoft 365, Windows environments, servers, networks, cybersecurity systems, endpoints, mobile devices, and business applications.
• Oversee onboarding and offboarding, access permissions, equipment deployment, licensing, and IT asset management.
• Maintain clear IT documentation, standards, procedures, and system records.
• Support backups, disaster recovery, business continuity, and technology risk management.
• Work with leadership and department managers to improve reliability, service delivery, and the employee technology experience.
• Manage technology vendors, service providers, purchasing, and equipment lifecycle planning.
• Work with a third-party MSP for high-level technical support and future technology planning as needed.
• Support multiple businesses and locations, with travel between company and partnered locations as required.
• Participate in the shared IT on-call rotation and support after-hours upgrades, maintenance, deployments, troubleshooting, and urgent incidents when required.

Qualifications

The Essentials (Hard Skills):

• 5+ years of progressive experience in information technology, technical support, infrastructure, or systems administration is ideal.
• Previous leadership, supervisory, mentoring, or team coordination experience.
• Strong working knowledge of Microsoft 365, Windows environments, networking, servers, cybersecurity, and endpoint management.
• Experience troubleshooting complex technical issues and managing escalations.
• Valid driver’s licence and ability to travel between locations; relevant post-secondary education and industry certifications are considered assets.

The Intangibles (Soft Skills):

• A hands-on, lead-by-example leadership style with the ability to delegate and develop others.
• Strong customer-service mindset and the ability to work effectively with employees across the business.
• Approachable, dependable, and organized, with strong communication and prioritization skills.
• Comfort balancing team leadership with day-to-day technical responsibilities.
• Curiosity about emerging technologies, including AI, and how they can support business operations.

What Our Client Offers

• Competitive salary and comprehensive manager-level benefits, including 100% coverage.
• RRSP/DPSP program and Lifestyle Spending Account.
• On-call incentive program and professional development opportunities.
• Growth and advancement opportunities within a supportive, family-oriented culture.

At Hughes Collective, we don’t just recruit, we revolutionize how talent meets opportunity. We’re not in the business of filling roles; we’re in the business of transforming careers and powering businesses with bold, game-changing hires. For candidates, this isn’t just about your next job, it’s about uncovering your passions, amplifying your strengths, and unlocking your potential. We’re here to connect you to a career that excites, inspires, and fuels your future. This isn’t recruitment as usual, this is Hughes Collective. Bold. Authentic. Unapologetically different. Your next move starts here.