Step into a vital role at Hudbay Minerals as a Help Desk Specialist. This full-time position is essential for providing top-tier IT support, ensuring user satisfaction across multiple locations.
In this permanent role, you will report to the IT Manager, focusing on Tier 1 and 2 technical support for hardware and software needs. You'll troubleshoot and diagnose issues while enhancing the knowledge database to drive improvements. Your expertise will be essential in cultivating a user-friendly environment within Hudbay's operational framework.
Key Responsibilities:
- Provide first-line support and resolve customer technical issues
- Escalate unresolved queries to higher tiers
- Maintain IT employee time and attendance records
- Walk business users through troubleshooting processes
- Document incidents and suggest procedural improvements
Requirements:
- 3-5 years of IT support experience in large organizations
- Strong networking knowledge: TCP/IP, DNS, DHCP
- Proficient in Active Directory, Azure, and O365 systems
- Skills in hardware troubleshooting and mobile device management
- Valid British Columbia driver's license required
Bring your technical expertise and exceptional customer service skills to support Hudbay Minerals as a Help Desk Specialist.
Help Desk Specialist at Hudbay Minerals in Princeton employer: Hudbay Minerals Inc.
Hudbay offers an exceptional work environment for Financial Planning Analysts, with a strong emphasis on collaboration and continuous improvement. Located in Manitoba, employees benefit from flexible remote working options, fostering a healthy work-life balance while contributing to strategic financial initiatives. With opportunities for professional growth and a commitment to robust financial practices, Hudbay is dedicated to empowering its team members to make meaningful impacts in the mining industry.
