At a Glance
- Tasks: Lead SAP service delivery and coordinate operations for top-tier clients.
- Company: Join Syntax, a leader in innovative tech solutions.
- Benefits: Competitive salary, flexible work options, and growth opportunities.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Make an impact by managing key client relationships and driving service excellence.
- Qualifications: Bachelor’s degree and extensive ERP experience required.
The predicted salary is between 121500 - 148500 $ per year.
Lead SAP service delivery for Syntax in Canada, coordinating RUN operations, GROW initiatives, client priorities, and service quality. The Service Delivery Manager serves as the primary contact for a portfolio of AMS SAP clients. This role coordinates consultants, governance, issue resolution, reporting, budgets, and contractual commitments. It supports stable operations while delivering Change Requests and client roadmaps.
Key Responsibilities:
- Coordinate SAP services across RUN operations and GROW initiatives
- Triage tickets and assign consultants to meet client timelines
- Lead governance meetings and review service performance
- Manage Change Requests through UAT delivery dates
- Track budgets, invoices, timesheets, and contract validity
Requirements:
- Bachelor’s degree required; Information Technology preferred
- At least seven years of relevant ERP experience
- Three years of team management experience
- Understanding of core SAP modules and integrations
- Excellent communication, presentation, and time management skills
Bring SAP delivery leadership, client governance, and operational coordination to Syntax’s AMS service portfolio across Canada.
SAP Service Delivery Manager – Canada in Markham employer: Hubclub Go
Capgemini is an exceptional employer that empowers its employees to shape their careers within a supportive and collaborative global community. With a strong commitment to employee growth, comprehensive benefits, and a focus on sustainability and inclusion, working as an SAP EHS Lead in Canada offers the unique opportunity to make a meaningful impact while enjoying a healthy work-life balance and professional development.
