Product Manager in Toronto

The Product Manager reports to the Director, Business Solutions, who, as Product Owner, sets product vision, strategy, and priorities. As a trusted advisor to the Product Owner, the Product Manager helps shape KORE’s AI and application strategy and translates it into product goals, roadmaps, and a prioritized backlog. The primary focus of the role is building KORE’s enterprise AI platform from the ground up – integrating third-party large language models (LLMs), business applications, and external services to deliver AI capabilities across HTS’s 20 locations in the US and Canada. The role also supports KORE’s business applications, including TRAX, through their ongoing enhancement and modernization, and develops expert knowledge of HTS’s business as a manufacturers’ representative to represent the voice of its users. This is an individual contributor role with no direct reports.

The Product Manager leads through influence, aligning Enterprise Delivery, Engineering, Architecture, and Solution Specialists so that each initiative is clearly defined and delivers measurable business value. Decisions on product direction, roadmap commitments, and priorities across initiatives rest with the Product Owner; the Product Manager has authority to make day-to-day product decisions within that approved direction, brings evidence-based recommendations to inform strategic decisions, and keeps the Product Owner consulted and informed.

Major Responsibilities:

• AI Platform Strategy & Roadmap: Develops and maintains the AI platform roadmap within the direction set by the Product Owner, recommending the sequencing of capabilities based on business value, feasibility, and risk.
• Identifies and assesses AI use cases with stakeholders across HTS and KORE, recommends priorities to the Product Owner, and validates approved use cases through prototypes and pilots before scaling.
• Defines high-level requirements for third-party integrations with LLM providers, business applications, and external services through APIs and connectors, in partnership with Architecture and Engineering.
• Leads the evaluation of LLMs, AI vendors, and tools against criteria such as output quality, latency, cost, security, data residency, and vendor lock-in, and provides recommendations to inform build, buy, or partner decisions.
• Defines quality and evaluation criteria for AI capabilities and monitors their performance, usage, and operating cost in production.
• Embeds responsible AI practices into product requirements, in partnership with Architecture and Security.

KORE Application Product Management:

• Translates the Product Owner’s strategy into roadmaps for KORE’s business applications, including TRAX, balancing new capabilities, enhancements, and production needs with the modernization of legacy functionality.
• Leads product planning for legacy application modernization, proposing target capabilities, phased migration and retirement plans, and continuity of data and business workflows for Product Owner approval, in partnership with Architecture.
• Assesses legacy functionality based on usage and business value, recommends what to retain, redesign, replace, or retire, and identifies where AI can simplify or automate existing processes.
• Reviews roadmaps regularly against changes in business needs, capacity, and technology direction, and brings proposed changes to the Product Owner for approval before they are made.

Business Domain Expertise & Voice of the User:

• Develops and maintains an expert understanding of HTS’s business as a manufacturers’ representative by working directly with users across the business.
• Represents the voice of users in product decisions, translating their workflows, pain points, and business drivers into clear problem statements and product requirements.
• Leads problem and solution discovery through user interviews, data analysis, research, and experiments.

Backlog & Prioritization:

• Maintains a single prioritized product backlog aligned to the approved roadmaps, defining epics and high-level requirements with clear business context and expected outcomes.
• Has authority to make day-to-day product decisions within the approved roadmap, including backlog sequencing, requirement detail, discovery approach, and AI evaluation methods.
• Consults the Product Owner before changes to approved direction, roadmap commitments, or priorities across initiatives.
• Works with Enterprise Delivery Business Analysts and UX/UI Designers to ensure design work reflects product intent.
• Uses estimates and capacity inputs from Enterprise Delivery and Engineering to inform prioritization and roadmap commitments.

Stakeholder Alignment & Product Outcomes:

• Defines product goals and value measures and tracks results after release.
• Keeps the Product Owner informed of progress, risks, and emerging issues, and communicates roadmap progress and approved priority changes to stakeholders.
• Participates in release-readiness and user acceptance reviews to confirm solutions meet product intent.
• Supports go-live and adoption planning, and uses user feedback and usage data to inform future iterations.
• Supports the Director, Business Solutions, with portfolio investment decisions, vendor evaluations, and negotiations.

Working Conditions:

• Hybrid of remote work and office setting.
• Office setting - Open, collaborative office space.
• Fast-paced environment with tight deadlines.
• Reliable access to personal transportation is a requirement.

Minimum Required Technical Skills/Qualifications:

• Bachelor’s degree or higher in Computer Science, Engineering, Business, or a related field; product management or AI certifications are assets.
• 5+ years of product management experience with B2B or enterprise software.
• 2+ years leading product management for AI or generative AI platform capabilities in production.
• Proven experience developing roadmaps and managing prioritized backlogs in an agile environment.
• Experience leading application modernization is an asset.
• Strong working knowledge of generative AI and LLM concepts.
• Understanding of AI platform architecture and integration patterns.
• Familiarity with responsible AI, data privacy, and security practices.
• Strong quantitative analysis skills and a data-driven approach to problem solving.
• Understanding of UX/UI principles.
• Experience managing product in JIRA is an asset.

Minimum Required Behavioural / Soft Skills:

• Strong communication skills.
• Proven ability to lead through influence and manage multiple stakeholders.
• Operates with clear decision rights.
• Curious and committed to continuous learning.
• Deep empathy for users and a commitment to understanding the business domain first-hand.
• Self-motivated, highly organized, and able to prioritize effectively.
• Comfortable managing ambiguity, complexity, and interdependencies within a product development cycle.

Salary Range: $130k-$160k