Compare item-level shipment records and send accurate split-delivery updates remotely as a full-time Customer Service Assistant. Accuracy matters when orders arrive in separate parcels.
This customer service position focuses on reviewing online orders with multiple shipments. You will match items with parcels, explain confirmed statuses, and record customer questions. Office administration accuracy supports clear communication with fulfillment, billing, and exception specialists. Prior order support helps but is not required; transferable customer service or office administration experience is welcome.
Key Responsibilities:
- Review assigned online orders containing multiple shipments
- Match items with correct parcels and tracking records
- Send approved notices and answer routine customer questions
- Record received items, reports, and previous shipment notices
- Route missing-parcel and charge disputes to specialists
Requirements:
- Customer service or office administration experience can transfer
- Comfort comparing item lists and shipment records
- Ability to explain confirmed and pending information clearly
- Accuracy when maintaining separate item-level statuses
- Private home office or equivalent space
Use careful order review, clear customer explanations, and precise case notes to support accurate split shipment communication from home.
Remote Split Shipment Customer Service Assistant in Ottawa employer: Hrstalentsolutions
Hrstalentsolutions is an excellent employer that values clear communication and teamwork, making it an ideal place for those seeking a supportive remote work environment. With a strong emphasis on employee growth opportunities and a culture that prioritizes accuracy and efficiency, you will find meaningful engagement in your role as an Appointment Reminder Specialist. Enjoy the flexibility of working from home while being part of a dedicated team that fosters professional development and collaboration.
