Coordinate customer complaint cases by preserving details, connecting follow-ups, and maintaining clear ownership. This position is remote with full-time or part-time availability.
As a Customer Service Complaint Intake Representative, you will ensure each reported concern reaches the appropriate reviewer. Responsibilities include recording the issue, date, requested follow-up, and relevant customer context. You will use approved systems, secure fields, and employer escalation guidance without deciding outcomes or offering compensation.
Key Responsibilities:
- Connect follow-up messages with existing cases
- Update the case owner when new messages arrive
- Flag urgent or sensitive concerns through established processes
- Attach submitted photos or documents in approved systems
- Raise cases without visible owners to a lead
Requirements:
- Ability to preserve important customer details accurately
- Respect for privacy and designated secure fields
- Ability to avoid unauthorized remedies or promises
- Careful handling of channel preferences and case numbers
- Relevant customer concerns experience is welcome
Use organized case coordination, privacy awareness, and respectful customer service to support reliable complaint handoffs.
Customer Complaint Case Coordinator in Montréal employer: Hrstalentsolutions
Hrstalentsolutions is an excellent employer that values clear communication and teamwork, making it an ideal place for those seeking a supportive remote work environment. With a strong emphasis on employee growth opportunities and a culture that prioritizes accuracy and efficiency, you will find meaningful engagement in your role as an Appointment Reminder Specialist. Enjoy the flexibility of working from home while being part of a dedicated team that fosters professional development and collaboration.
