HRS Talent Solutions is seeking a Customer Service Assistant – Escalated Enquiries for a remote, full-time position. You will review conversations, identify what remains unresolved, and relay the right context to the colleague responsible for the next decision.
This role emphasizes careful communication, precise recordkeeping, and accurate handoffs. You will organize customer history, follow approved guidance, and keep status updates to support timely resolutions.
Remote Escalations Specialist - Clear Handoffs in Toronto employer: HRS Talent Solutions
HRS Talent Solutions is an exceptional employer that prioritizes employee growth and development, offering comprehensive training for the Remote Contact Records Specialist role. With a supportive work culture that values accuracy and privacy, employees enjoy the flexibility of remote work while being part of a dedicated team committed to excellence. This position not only provides meaningful work but also opens doors for career advancement within a dynamic and innovative environment.
