Track webinar questions remotely with accurate notes, context, and secure routing during busy online sessions. Support clear handoffs without answering technical questions.
This full-time customer service coordinator reviews chat and Q&A messages during online events. You will capture questions, preserve session context, group routine topics, and direct items to presenters or support owners. The employer provides platform and routing-guide training for beginners.
Key Responsibilities:
- Review incoming webinar chat and Q&A messages
- Capture questions with accurate session context
- Group similar topics without changing meaning
- Route presenter questions through approved queues
- Record answered, deferred, and follow-up questions
Requirements:
- Ability to read quickly and write accurate short notes
- Ability to stay calm during simultaneous messages
- Experience in customer service, administration, or online events helps
- Willingness to follow privacy and routing rules
- Focused workspace for live online monitoring
Use accurate live notes, privacy awareness, and careful routing to preserve participant questions throughout remote webinar sessions.
Remote Webinar Question Coordinator in Ottawa employer: HRS Talent Solutions
HRS Talent Solutions is an exceptional employer that prioritizes employee growth and development, offering comprehensive training for the Remote Contact Records Specialist role. With a supportive work culture that values accuracy and privacy, employees enjoy the flexibility of remote work while being part of a dedicated team committed to excellence. This position not only provides meaningful work but also opens doors for career advancement within a dynamic and innovative environment.
