Handle remote service-change intake with careful form review and customer communication. Verify details, protect account information, and route complete requests accurately.
This Customer Service Assistant position focuses on online service-change forms and administrative intake. You will check account references, required fields, requested actions, preferred dates, and verification details. The work supports authorized reviewers without approving changes, setting dates, or interpreting contracts.
Key Responsibilities:
- Review assigned online service-change forms carefully
- Check account references and required fields
- Record exact requested changes and preferred dates
- Request missing details using approved questions
- Route complete submissions to authorized teams
Requirements:
- Careful reading of written customer requests
- Comfort leaving decisions to authorized reviewers
- Clear communication when requesting missing information
- Ability to protect private account information
- Beginners welcome; employer training provided
Bring careful form review, customer communication, and administrative intake skills to remote service-change request handling.
Remote Service Change Intake Assistant in Montréal employer: HRS Talent Solutions
HRS Talent Solutions is an exceptional employer that prioritizes employee growth and development, offering comprehensive training for the Remote Contact Records Specialist role. With a supportive work culture that values accuracy and privacy, employees enjoy the flexibility of remote work while being part of a dedicated team committed to excellence. This position not only provides meaningful work but also opens doors for career advancement within a dynamic and innovative environment.
