Coordinate customer service webinar routing by preserving participant context, protecting private details, and directing questions to appropriate owners. Work remotely during online events.
As a webinar question coordinator, you support marketing events through accurate question handling rather than subject-matter answers. You will distinguish topic questions, account concerns, and follow-up needs while following supplied guidance. Training covers the employer's platform, routing guide, and event rules.
Key Responsibilities:
- Keep questions linked to their sessions and topics
- Refer private account issues to secure support channels
- Send presenter questions to approved queues
- Preserve distinct details within repeated questions
- Prepare concise post-event lists for owners
Requirements:
- Customer service, office administration, or online-events experience helpful
- Accurate reading and concise written-note skills
- Calm focus when messages arrive simultaneously
- Ability to protect attendee details under privacy rules
- Willingness to follow approved follow-up processes
Bring careful customer-service judgment and secure routing practices to ensure webinar questions receive clear, traceable next steps.
Customer Service Webinar Routing Specialist in Edmonton employer: HRS Talent Solutions
HRS Talent Solutions is an exceptional employer that prioritizes employee growth and development, offering comprehensive training for the Remote Contact Records Specialist role. With a supportive work culture that values accuracy and privacy, employees enjoy the flexibility of remote work while being part of a dedicated team committed to excellence. This position not only provides meaningful work but also opens doors for career advancement within a dynamic and innovative environment.
