Improve help-centre findability remotely through careful search review and accurate office administration. Full-time or part-time work supports online customer service.
As a Customer Service Help Centre Search Coordinator, you review assigned online help-search reports and compare queries with approved articles. The work involves careful reading, accurate tracking, and distinguishing observations from recommendations. The content owner decides whether to revise navigation, add terms, or publish guidance.
Key Responsibilities:
- Review assigned online help-search reports
- Compare queries with approved article titles and results
- Check result pages for current, accessible information
- Record terms producing no useful result
- Track reviewed terms and outstanding questions
Requirements:
- Curiosity and careful reading
- Accurate note-taking and organized office administration
- Ability to follow the employer's guide
- Ability to protect personal information within approved tools
- No SEO or technical writing experience required
Apply careful search analysis, accurate tracking, and customer-service awareness to strengthen online help-centre findability remotely.
Remote Help Centre Search Coordinator in Calgary employer: HRS Talent Solutions
HRS Talent Solutions is an exceptional employer that prioritizes employee growth and development, offering comprehensive training for the Remote Contact Records Specialist role. With a supportive work culture that values accuracy and privacy, employees enjoy the flexibility of remote work while being part of a dedicated team committed to excellence. This position not only provides meaningful work but also opens doors for career advancement within a dynamic and innovative environment.
