POSITION: Tenant Relations Worker
DEPARTMENT: Mental Health and Supported Housing – Cordova House
AFFILIATION: HEU
POSTING NUMBER: 26-38
HOURLY WAGE: $24.39 - $26.04
GRID: 2
DURATION: Ongoing
STATUS: Regular Part-Time
Week One: Sunday to Wednesday, 7:00am-3:00pm
Week Two: Sunday to Tuesday, 7:00am-3:00pm
START: November 8, 2026
JOB SUMMARY:
The Tenant Relations Worker acts to ensure good tenant relations are maintained within the Cordova House site; this includes handling tenant enquiries and emergencies as well as facilitating access to the building. The incumbent also provides basic office support including sorting/distributing mail, answering phone calls and maintaining files.
EDUCATION/PREVIOUS WORK EXPERIENCE:
- High school diploma (Grade 12 equivalent) is required.
- One-year's recent related experience within a supported housing or residential support setting is required.
- Level 1 Occupational First Aid certificate is required.
- WHMIS training.
- Non-Violent Crisis Intervention training is preferred.
KNOWLEDGE/SKILLS/ABILITIES:
- Ability to communicate effectively in English, both written and verbally.
- Demonstration of advanced interpersonal skills specific to the role.
- Awareness of appropriate client interaction standards and program confidentiality requirements.
- Ability to work under minimal supervision and act with a high degree of independent judgement, organizing work appropriately.
- Proven ability to work with a high degree of compassion, understanding and sensitivity.
- Ability to provide and receive constructive feedback.
- Proven ability to work in a stressful and changing work environment.
- Ability to work and empathize with people who may have experienced abuse, poverty, grief and loss, oppression, violence, mental health challenges, addictions issues or may be living with HIV/AIDS and other life-limiting or life-threatening conditions.
- Physical ability to carry out the duties of the position, experience operating related equipment and ability to effectively use industrial grade cleaning products.
Tenant Relations Worker in Vancouver employer: Housing Job Match
Community Land Trust (CLT) is an exceptional employer dedicated to fostering inclusive communities and advancing affordable housing across British Columbia. With a strong commitment to equity, diversity, and employee growth, CLT offers comprehensive benefits, including RRSP matching, and a supportive work culture that values collaboration and professional development. Working as a Community Building Manager in the vibrant Lower Mainland provides unique opportunities to make a meaningful impact while being part of a passionate team focused on creating safe and sustainable living environments.
