Customer onboarding and billing accuracy define this remote-first role at managed.com, supporting customers from registration through go-live globally.
The Billing and Domain Service Specialist serves as the primary customer contact throughout onboarding. You will gather billing information, correct registration details, resolve billing issues, and communicate schedules. The role also supports billing-system guidance, process improvement, and compliant handling of sensitive information.
Key Responsibilities:
- Facilitate onboarding from registration through customer go-live
- Gather billing information and required customer documentation
- Resolve billing issues and onboarding obstacles
- Enter billing data accurately into systems
- Guide customers through invoices and billing details
Requirements:
- At least one year of billing department experience
- Experience with billing systems and payment gateways
- Excellent customer service and English communication skills
- Strong interpersonal, organizational, and time management skills
- Availability for listed Monday-to-Friday or Sunday-to-Thursday schedules
Apply billing expertise, customer communication, and onboarding coordination to improve managed.com registration-to-go-live experiences.
Customer Billing Onboarding Specialist in Québec employer: HostPapa, Inc.
At managed.com, we pride ourselves on being a remote-first, AI-driven company that fosters a culture of trust and respect. As a Solutions Engineer, you'll enjoy competitive pay, ample opportunities for professional growth, and the flexibility to work in a way that suits you best. Join us to collaborate with diverse teams across the globe while leveraging cutting-edge AI tools to make a meaningful impact in the tech industry.
