At a Glance
- Tasks: Provide technical support and resolve service calls for Honeywell customers in Eastern Ontario.
- Company: Join Honeywell, a global leader in automation and innovation.
- Benefits: Competitive salary, benefits, and opportunities for career growth.
- Other info: Bilingual candidates preferred; on-call rotation required.
- Why this job: Make a real impact while developing your technical skills in a dynamic environment.
- Qualifications: Post-secondary education in technology or engineering and 3 years of relevant experience.
The predicted salary is between 74400 - 97500 $ per year.
We have an immediate opening for a Security Technician at our Ottawa office reporting directly to the Sr Field Service Manager. You will be responsible for responding to and resolving service calls, providing technical support and solving problems for Honeywell customers located across Eastern Ontario. This position will provide the opportunity to further your career and develop your technical skills in an exciting and challenging atmosphere.
Additional responsibilities related to the technical delivery of small service jobs, time and material work and preventive maintenance. Honeywell's customers utilize various products and solutions within the security system category, including all related computer and supporting systems. The objective is to maintain optimal system uptime. The Honeywell building is a controlled goods program environment. Candidates must be eligible for CGP clearance.
Key Responsibilities
- Provide customer software and hardware support to remote deployment teams for a globally Integrated Solution
- Resolve customer challenges quickly and efficiently
- Analyze system logs and perform routine audits to improve system performance and efficiency
- Prioritize and lead a range of tasks while working in a fast-paced environment with multiple partners
- Provide software and hardware design, development and implementation support
- Assist customer with Life Cycle Management and software upgrade planning and deployment strategies
- Build and maintain accurate records, reports, system configuration documentation and action lists
- Lead and document reoccurring meetings both with customer and internal
- Formal reporting and site documentation
Qualifications
YOU MUST HAVE
- Post secondary education in a technology or engineering related field
- Minimum of 3 years of experience in access control, security and CCTV fields
- Valid G driver’s License
- Ability to acquire Secret Federal Government Clearances
- Ability to be part of an on-call rotation
We Value
- BSP Certification - license is mandatory to work in Quebec's private security industry
- Basic knowledge of Microsoft Active Directory
- Experience working in a server-based environment
- A solid grasp of IT network communications technology
- Application Programming Experience (JAVA, Apache Tomcat, VB Script)
- Knowledge and experience working with Domain Services, Microsoft Office and Visio
- Previous customer service experience
- Ability to read and interpret mechanical/electrical drawings and diagrams
- Bilingual in French and English
The annual base salary range for this position is $74,400 to $97,500 in Kanata, Ontario. Please note that this salary information serves as a general guideline. Honeywell considers various factors when extending an offer, including but not limited to the scope and responsibilities of the position, the candidate's work experience, education and training, key skills, as well as market and business considerations.
Honeywell is an equal opportunity employer. Qualified applicants for employment with Honeywell will be considered without regard to race, color, national origin, religion, age, sex (including sexual orientation, gender identity, and pregnancy) disability, protected veteran status, or any other legally protected status. Accommodation is available upon request for applicants with disabilities under the Ontario Human Rights.
Lead Field Service Technician in Ottawa employer: Honeywell Technologies
Honeywell is an exceptional employer that fosters a dynamic work culture in Toronto, offering a hybrid working model that promotes flexibility and work-life balance. Employees benefit from comprehensive growth opportunities, including professional development and collaboration with finance leaders on impactful global initiatives. With a commitment to innovation and compliance, Honeywell provides a rewarding environment for those looking to make a significant impact in the field of tax strategy.
