Digital Product Manager in Toronto

Join Home Trust Company as a Digital Product Manager in our Deposits team! Home Trust Company has developed a track record of success as Canada’s leading alternative lender, employing nearly 800 people in our Toronto headquarters and branches across the country. Our culture has been shaped by the passion and integrity of our people.

WHAT YOU NEED TO SUCCEED?

• We are looking for individuals who are dedicated, passionate, and driven to execute with excellence!
• Base salary, with yearly incentive performance bonus
• Three (3) weeks of vacation, an additional six (6) flex days (sick or personal) in addition to statutory holidays
• Comprehensive benefit packages, offered through Manulife
• Group Retirement Savings Plan (GRSP) up to 8% contribution program & employer match
• $1000 Employee Referral Program
• Employee Discounts; phone plans, gym membership, Toronto Bike Share and many retailer discounts offered through WorkPerks
• Education Assistance program

ABOUT THE ROLE:

Home Trust is looking for a dynamic Digital Product Manager to shape the delivery and growth of digital banking. Reporting to the Director, Digital Banking and Strategy, this is a key role responsible for executing self-serve digital capabilities and evolving the digital banking platform based on dynamic customer and business needs. The successful candidate will be a strategic and innovative, digitally oriented professional with a proven track record of executing and evolving digital product roadmap.

They will prioritize user and customer experience, ensuring that our digital offerings are not only functional but also intuitive and highly rated. In addition:

• Shape digital product roadmap and execution of digital initiatives focused on self-service, onboarding, and other critical customer journeys within digital banking
• Prioritize features collaboratively with design/development teams to constantly evolve the roadmap aligning with business goals.
• Champion seamless, intuitive, scalable and secure digital-first capabilities that improve digital adoption, conversion, and engagement.
• Apply agile practices and design thinking to accelerate delivery and iteration.
• Ensure all digital initiatives meet enterprise standards for security, accessibility, privacy, and compliance.
• Create and manage leadership reporting, risk logs, planning timelines, and readiness materials for feature and capability planning and launches.
• Partner with business, tech, marketing, data, and frontline teams to align initiatives with customer needs and business goals.
• Leverage analytics and behavioral data to constantly enrich and optimize digital customer experiences and track KPIs (e.g., digital adoption, NPS, conversion).
• Surface and execute forward-looking strategies to scale channel capabilities and accelerate digital growth
• Stay on top of the incidents to uncover pain points, gather feedback, and surface new opportunities for process and capabilities excellence.
• Explore new technologies and digital trends (e.g. Open Banking, AI-driven use cases) to enhance customer experience.

WHAT WE REQUIRE:

• Authorized to work in Canada
• Post-secondary degree or diploma, preferably in business management, finance, or related field (university an asset)
• 7+ years of experience building consumer facing digital products within the financial services ecosystem or fintech
• Proven track record of successful digital product launches
• Experience in end to end product life cycle from conceptualization to delivery
• Strong understanding of digital trends
• Customer-centric mindset with a passion for delivering exceptional digital experiences
• Strategic thinker with strong analytical and problem-solving abilities
• Proven ability to collaborate with internal and external teams

Maintain a positive supportive attitude, help to maintain an inclusive and supportive company culture!