Become a pivotal part of the customer support team as a Customer Service Engineer at Hitachi Energy. This hybrid role requires your expertise in electrical engineering to assist customers in resolving complex technical issues.
With over two years of experience in customer service, you will serve as the primary contact for customers and the global service network. Your bilingual abilities in Spanish and English will enhance customer support, ensuring quick resolution of service requests and maintenance queries. A solution-oriented mindset and methodical work approach are key to this position.
Key Responsibilities:
- Address service and warranty requests as first point of contact
- Promote swift customer response and issue resolution
- Log and document all interactions thoroughly
- Provide real-time troubleshooting support online
- Enable effective knowledge transfer within service networks
Requirements:
- At least 2 years of relevant customer service experience
- Background in electrical or related technical fields
- Fluency in both Spanish and English
- Strong emphasis on customer care and structured methods
- Openness to travel approximately 10% for customer needs
Harness your engineering and service skills to foster customer satisfaction at Hitachi Energy.
Hitachi Energy Customer Service Engineer in Saint-Laurent employer: Hitachi Energy
Hitachi Energy is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to drive impactful solutions in the power systems market. With a strong focus on professional development, employees have access to extensive growth opportunities and resources to enhance their skills. Located in the United States, this role offers the unique advantage of working at the forefront of energy technology, contributing to sustainable infrastructure while building meaningful client relationships.
