Warehouse Lead in Toronto

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery.

About the Role: Hims & Hers is looking for a Warehouse Lead to help power our pharmacy fulfillment operations in Ontario. You'll oversee the day-to-day flow of prescription and over-the-counter product through our facility — receiving, storage, picking, packing, and shipping — while making sure everything meets Health Canada and Ontario pharmacy regulatory standards. This is a hands‑on leadership role for someone who thrives in a fast‑moving, high‑growth environment and cares about getting orders right for real customers.

Hours: Monday-Thursday 8:00am-6:00pm

You Will:

• Lead daily warehouse operations, including receiving, storage, picking, packing, and shipping of pharmaceutical and personal care products.
• Ensure compliance with Health Canada regulations, the Ontario College of Pharmacists (OCP) standards.
• Supervise, train, and schedule warehouse associates and pharmacy assistants; assign daily tasks and monitor productivity and quality.
• Maintain accurate inventory records using the warehouse management system (WMS); conduct regular cycle counts and resolve discrepancies.
• Monitor and document storage conditions (temperature, humidity) for temperature‑sensitive medications in line with NAPRA and Health Canada guidelines.
• Enforce workplace health and safety protocols per the Ontario Occupational Health and Safety Act (OHSA); maintain a clean, organized, audit‑ready facility.
• Coordinate with procurement, pharmacy, and quality assurance teams on inbound shipments, replenishment, and product holds/recalls.
• Manage returns, damaged goods, and expired product disposal in accordance with company policy and provincial regulations.
• Identify and drive process improvements to increase efficiency and reduce fulfillment errors.

You Have:

• High school diploma (OSSD) or equivalent.
• 2+ years of warehouse experience.
• 1+ years in a lead or supervisory role.
• Proficiency with warehouse management software (WMS) and Microsoft Office.
• Strong attention to detail, organizational skills, and ability to manage competing priorities.
• Ability to lift to 50 lbs. (23 kg) and stand/walk for extended periods.
• Legally entitled to work in Canada.

Physical Requirements:

• Ability to lift, carry, and move up to 50 lbs (23 kg) regularly.
• Extended periods of standing, walking, bending, and reaching.
• Comfortable operating warehouse equipment (forklifts, pallet jacks, hand trucks).

Preferred:

• Experience with cold chain/refrigerated pharmaceutical storage.
• Experience in a high‑growth DTC (direct‑to‑consumer) or e‑commerce fulfillment environment.
• Bilingual (English/French) an asset.

Work Environment:

• Warehouse setting with exposure to varying temperatures, including refrigerated storage areas.
• May require early morning, evening, or weekend shifts based on fulfillment volume.
• Fast‑paced, high‑growth environment requiring adaptability and quick decision‑making.
• Collaborative, mission‑driven team culture focused on improving access to care.

Our Benefits:

• Competitive salary and attractive compensation for full‑time positions.
• Comprehensive benefits package, including health and dental insurance.