Lead Hilton Suites Winnipeg Airport Hotel guest services with front desk supervision, reporting, staff training, and day-to-day operational oversight. This full-time position is based in Winnipeg, Manitoba.
The Guest Services Supervisor manages and participates in Front Desk, Night Audit, Guest Services, and Transportation operations. You will support financial goals, revenue management, inventory cost control, brand standards, and guest satisfaction. The position reports to the Guest Services Manager and includes Manager on Duty shifts.
Key Responsibilities:
- Supervise Front Office, Guest Services, Transportation, and Night Audit operations
- Train, coach, and develop Guest Services personnel
- Monitor reservations, guest accounting, credit policies, and financial transactions
- Maintain brand standards and promote outstanding guest experiences
- Act as Manager on Duty during irregular business hours
Requirements:
- One to two years of supervisory guest service experience
- Previous hotel experience is required
- Excellent organizational, written, and oral communication skills
- Proven leadership, accuracy, and attention to detail
- Availability for evenings, weekends, holidays, and shift work
Apply your hotel leadership, front desk supervision, and guest service expertise at Hilton Suites Winnipeg Airport Hotel.
Hotel Front Desk Supervisor in Winnipeg employer: Hilton
Hilton Québec is an exceptional employer that prioritizes the well-being of its team members, offering a competitive salary of $30.73/hour and a supportive work environment. With a strong focus on employee growth, comprehensive benefits, and unique travel perks through the Go Hilton program, Hilton fosters a culture of recognition and inclusivity, making it a fantastic place to build a rewarding career in the hospitality industry.
