At a Glance
- Tasks: Lead HR initiatives and partner with operations to align people strategy with business goals.
- Company: Join Hinduja Global Solutions, a leader in redefining customer experience.
- Benefits: Competitive salary, professional development, and a vibrant workplace culture.
- Other info: Opportunity to mentor HR team members and lead impactful projects.
- Why this job: Shape the future of customer experience while fostering a thriving workplace culture.
- Qualifications: 8+ years of HR experience and strong knowledge of Ontario employment law.
The predicted salary is between 72000 - 88000 $ per year.
At Hinduja Global Solutions (HGS), we’re redefining customer experience through a blend of traditional contact center services and cutting-edge DigiCX solutions—powered by analytics, automation, and digital marketing.
We’re looking for an HR Manager based in Waterloo, Ontario who can operate both strategically and hands-on—partnering with the business while ensuring strong alignment to Ontario employment law and broader Canadian HR practices.
About the Role
This role is equal parts business partner, culture driver, and HR leader. You’ll support assigned business lines, lead HR initiatives, and work closely with operations to align people strategy with business goals—while ensuring compliance across Ontario and, where applicable, other provincial regulations.
What You’ll Do
- Partner with operations leaders as a trusted HR advisor
- Lead and execute HR programs across the employee lifecycle
- Ensure compliance with Ontario employment legislation (ESA, OHSA, Human Rights Code) and support multi-province considerations
- Use data and analytics to identify trends and drive decisions
- Support attraction & retention strategies in partnership with Recruiting and Compensation
- Coach leaders on performance management, employee relations, and engagement
- Conduct and oversee employee investigations
- Build strong community partnerships and employer brand presence in the Waterloo region
- Develop and mentor HR team members
- Lead key HR projects aligned to business priorities
Qualifications
- 8+ years of HR experience (service-driven environment preferred)
- 5+ years leading people and/or projects
- Strong working knowledge of Ontario employment law; exposure to other Canadian provinces is a plus
- Proven experience handling employee relations and conflict resolution
- Strong business acumen with the ability to influence at all levels
- Data-driven mindset with strong Excel skills
- Bachelor’s degree required (HR or Business preferred)
- CHRP/CHRL or SHRM-CP/SCP is a plus
You’ll be part of a team that’s shaping the future of customer experience—while building a culture where people can grow, thrive, and do their best work.
Human Resources Manager employer: HGS
At Hinduja Global Solutions (HGS), we pride ourselves on being an exceptional employer in Waterloo, Ontario, where our vibrant work culture fosters collaboration and innovation. We offer comprehensive benefits, robust employee growth opportunities, and a commitment to compliance with Ontario employment law, ensuring that our HR Manager can thrive while making a meaningful impact on our teams and the community. Join us to be part of a forward-thinking organization that values your contributions and supports your professional journey.
