Advisor Technical Services in Québec

Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair business, is seeking a Technical Advisor – Quebec. Reporting to the District Sales Manager for Eastern Canada, the Technical Advisor plays a key customer-facing role in supporting our solutions based sales model. The Technical Advisor will work with the Sales team and our customers to provide technical expertise related to lubricant products, application, best practices, and equipment. The role will involve a high level of collaboration with not only our Sales team, but also R&D, Marketing, Manufacturing and Supply Chain.

Job Duties

• Primary technical support for the Sales team, which includes distributors and customers.
• Develop strong technical relationships with customers in order to deliver on our solutions and value based propositions.
• Conduct and complete comprehensive lubrication audits and surveys with the objective of continuous improvement and tangible savings.
• Develop a strong network and knowledge base as the technical subject matter expert on lubricant products, applications and equipment.
• Provide industry specific field knowledge to the Sales, R&D, and Marketing departments regarding product performance, customer needs, and industry trends.
• Investigate and resolve product application and/or quality problems by conducting root cause analysis while working with the R&D, Manufacturing, Production and Quality Assurance personnel.
• Co-ordinate/lead and support customer acceptance and product development field trials.
• Develop, organize and present technical presentations and/or training seminars to customers, distributors, and PCLI staff.
• Liaise with used oil analysis labs and our R&D team to develop and support oil analysis programs.
• Support original equipment manufacturer (OEM) product approvals.
• Manage product cross reference database, along with providing lubricant cross-referencing reports to customers and distributors.
• Provide back-up support to other Technical Advisors in other geographies and segments as required.
• Special assignments, projects or tasks as assigned by the District Sales Manager.

Experience

• A minimum of 3 years of experience in a petroleum, base oils, lubricants and/or specialties related field and experience working with petroleum product development, testing protocols, application based product development and performance.
• Having worked in prior technical role where product application, product properties and product testing was an integral part of the role is preferred.

Education Level

• A minimum of Technical Diploma in Engineering (mechanical or chemical preferred) or, a combination of education and relevant work experience will also be considered.
• Consideration would be given to Journeyman Heavy Equipment Technicians with experience in the mining, construction, on road fleet and general manufacturing industries.
• Certified Lubrication Specialist (CLS) per Society of Tribologists and Lubrication Engineers (STLE) exam or commitment to achieving CLS Status within a given time is preferred.

Required Skills

• Bilingual (French and English) is required.
• An exceptional Safety Mindset and ability to work safely at all times when unsupervised.
• Excellent knowledge of lubricants development, testing protocols, equipment application and performance, and equipment reliability.
• Strong knowledge of commercial and industrial lubricants, and their applications for rotating equipment in a wide range of industries, including food, general manufacturing, fleet and construction, steel, power generation, mining, etc.
• Working knowledge and participation in audits of ISO/TS quality and environmental systems and OEM registrations, warehouse, blending, and distribution protocols.
• Advanced computer literacy in Microsoft Office suite and database management.
• Strong interpersonal skills coupled with excellent written communication and oral presentation skills for audiences of varying sizes, backgrounds, and levels of expertise.
• Demonstrate proactive continuous improvement and initiative to build best in class processes with excellent organizational and time management skills.
• Demonstrated ability to work collaboratively within cross-functional teams as well as working independently with minimal supervision.
• Must be able to be qualified for H2S Alive, Standard First Aid, WHMIS and TDG.
• Experience using SAP and Salesforce is an asset.

Work Conditions

• Home office based in Quebec or Atlantic Canada.
• Approximate 50-75% travel within the assigned territory.
• Must have no restrictions on traveling within North America.
• Fleet Vehicle Reimbursement program provided.
• Must have valid driver’s license with ability to provide vehicle as per policy and valid required insurance.

The salary range for this position is $100,000 - $130,000 annually, based on experience and qualifications.

Our One HF Sinclair Culture

At HF Sinclair, we are united through our One HF Sinclair Culture, which is underpinned by our five core values of Safety, Integrity, Teamwork, Ownership and Inclusion. Developed to empower our people, our five core cultural values are at the heart of everything we do and extend to how we engage our stakeholders. These values influence our decisions, shape our behaviors and keep us connected across the entire organization. We maintain a true Safety culture for our employees, communities, environments and customers. Our goal is to make sure everyone returns home safely each day. We have a long-standing commitment to Integrity and ethical behavior and do what is right for our employees, investors, communities and the environment. We encourage employees to Step Up and Stand Out by championing a culture of Teamwork and Ownership. We foster a culture of Inclusion by encouraging diversity of experiences, viewpoints and backgrounds. What makes each of us different, together makes us stronger.