Enhance the customer experience with Henry Schein One as a Software Support Specialist. Focus on complex application support in a hybrid model with one office day weekly.
This role is pivotal in the Academic Support team, requiring a background in client-facing software support. You will serve as the first point of contact, handling intake, triage, and resolution of software issues. Essential skills include troubleshooting and a customer-first mindset to ensure a quality support experience.
Key Responsibilities:
- Act as primary contact for support requests via various channels
- Log, categorize, and prioritize support tickets
- Assess issues for resolution or escalation
- Manage your case queue efficiently
- Document troubleshooting steps and resolutions
Requirements:
- Minimum 3 years in a client-facing software support role
- Knowledge of SQL and enterprise database platforms preferred
- Exceptional verbal and written communication skills
- Strong problem-solving and critical thinking abilities
- Adaptability in a fast-paced environment
Deliver expert application support, troubleshoot issues, and enhance user satisfaction at Henry Schein One.
Hybrid Software Support Specialist at Henry Schein One in Surrey employer: Henry Schein One UK
At Henry Schein One, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our Surrey, BC location offers a hybrid work model, allowing for flexibility while you lead a dedicated team in driving financial excellence. With ample opportunities for professional growth and development, you'll be part of a global leader committed to making a meaningful impact in the dental industry.
