Elevate your career with Henry Schein One as a Technical Customer Support Specialist. This hybrid role focuses on ticket management and troubleshooting for innovative dental software solutions.
As a specialist, you will leverage your customer support experience to troubleshoot, resolve, and document user inquiries effectively. You'll collaborate with the Team Lead to enhance your knowledge of support tools while managing customer tickets with professionalism and accuracy. The position involves both remote work and one day per week in the office located near Guildford Mall in Surrey, BC.
Key Responsibilities:
- Respond promptly to customer support tickets
- Troubleshoot issues using structured methods
- Resolve tickets within specified timelines
- Educate customers on product best practices
- Document all customer interactions and resolutions
Requirements:
- Minimum 1 year in customer support or helpdesk
- Strong analytical and troubleshooting skills
- Foundational knowledge of software systems
- Excellent written and verbal communication
- Ability to handle confidential information with care
Provide exceptional support and solutions to enhance customer experience at Henry Schein One.
Technical Customer Support Specialist - Hybrid in Surrey employer: Henry Schein One group
At Henry Schein One, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Located in Surrey, BC, our hybrid work model allows for flexibility while you lead a dedicated team in shaping the financial future of our Canadian operations. We offer robust employee growth opportunities, competitive benefits, and a commitment to professional development, making us an ideal place for finance professionals looking to make a meaningful impact.
