Sales Support Coordinator in Mississauga

About Us

Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10,000 employees in more than 200 locations worldwide.

This position has a base compensation range of CAD 85,000.00 to CAD 100,000.00. In addition to this base compensation, you’ll benefit from our competitive health and welfare programs, a retirement savings plan, opportunities for tuition assistance, and incentive compensation for eligible positions. Salary determination considers your skills, experience, job location, internal pay equity, and job architecture. Hellmann Worldwide Logistics regularly reviews our pay ranges against industry standards to ensure fairness.

The Sales Support Coordinator plays a crucial role in maintaining the efficiency and accuracy of sales tasks and processes through meticulous administrative and clerical support. Responsibilities include:

• Providing coordination and administrative support to the growth of the Intra-Americas business for Hellmann Worldwide Logistics.
• Working with sales team members throughout the Americas and other support functions within Hellmann to assemble reports, research open issues, and ensure the Commercial team adheres to internal and external (customer) deadlines.
• Collaborating with the Americas Marketing Team to develop customer-specific collateral or content, including coordinating case studies, assisting with event management, and tracking the results of customer-targeted campaigns.
• Supporting the Trade Lane Director and other sales team members to follow up on open customer issues including coordinating A/R follow-up calls and preparing ad-hoc reports to support the teams.
• Analyzing marketing leads from marketing automation campaigns specific to North American and Latin American trade lane and assigning to appropriate sales resources working with Sales Operations Managers in each region.
• Fielding ad-hoc requests from the Trade Lane Director and the Commercial team related to customer-facing activities and business opportunities and routing to the proper department or driving a resolution.

SUPERVISORY RESPONSIBILITIES: There are no supervisory responsibilities related to this role.

EDUCATION AND/OR EXPERIENCE:

• Associate’s degree in business, Communications, or other related fields.
• Preferred: Bachelor’s degree in business management, Logistics/Supply Chain, or related field or equivalent combination of education and work experience will be considered in lieu of educational requirement.
• 3 years of experience in a fast-paced, high volume customer service/logistics environment.
• Preferred, not required: Experience with CRM system like Microsoft Dynamics or Salesforce.com preferred.
• Fluency in Spanish and English.

KNOWLEDGE, SKILLS & ATTRIBUTES:

• Ability to work independently with minimal supervision.
• Resourceful, collaborative attitude and a willingness to learn and try new things.
• Ability to adapt and be flexible to a changing customer and business environment and remain professional in communication and demeanor when situations become challenging or tense.
• Possess excellent verbal and written communication skills as well as customer service acumen.
• Enjoy helping others, acting as part of a team, and solving problems/providing solutions.
• Possess acute attention to detail and developed organization skills.
• Possess strong time management and prioritization.
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet - proficiency with Excel required.

PHYSICAL DEMANDS:

• Frequently required to stand and walk.
• Regularly required to sit for extended periods.
• Regularly uses arms to reach, hands and fingers for computer and phone use.
• Speaking clearly and listening for heavy phone contact.
• Requires close-up and computer screen distance vision ability.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT: The work environment characteristics are similar to those of an office setting with various office equipment. Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!