At a Glance
- Tasks: Support client services and exam operations while managing escalations and candidate records.
- Company: Join Fitch Learning, a leader in education and professional development.
- Benefits: Hybrid work schedule, competitive salary, and opportunities for growth.
- Other info: Dynamic team environment with a focus on process improvement.
- Why this job: Make a difference in education while honing your operational skills.
- Qualifications: Experience in operations coordination and strong bilingual communication skills.
The predicted salary is between 45000 - 55000 $ per year.
Support client service administration and exam operations at Fitch Learning's Toronto office through a hybrid schedule with three office days weekly. Manage escalations, candidate records, and operational follow-up across multiple workstreams.
As an Operations Coordinator, you will work with an experienced Manager on client service administration, designation activity, exam operations, vendor coordination, and process support. The position suits professionals with experience in operations coordination, education administration, regulatory program delivery, or high-volume administration. Strong systems skills and professional French and English communication are required.
Key Responsibilities:
- Manage candidate responses and escalations for courses and license exams
- Process designation applications, renewals, audits, refunds, and record updates
- Coordinate exam delivery, support, and enquiries with vendors
- Maintain documentation, tracking, invoices, and operational follow-up
- Identify process gaps and opportunities for automation and self-service
Requirements:
- Experience in operations coordination or high-volume administrative environments
- Comfort managing escalated complaints and complex case rules
- Strong Salesforce, Zendesk, SharePoint, Microsoft Office, or similar skills
- Professional bilingual communication in French and English
- Experience with licensure exams or regulatory environments is advantageous
Apply client service, exam administration, vendor coordination, and process improvement skills with Fitch Learning in Toronto.
Operations Coordinator Client Services in Toronto employer: Hearst Corporation
Hearst Corporation offers a dynamic work environment where employees can exchange ideas and perspectives, fostering an inclusive culture that values diversity and authenticity. The company supports professional growth through mentorship opportunities and encourages participation in Employee Resource Groups for personal and professional development. Flexible work arrangements are available, allowing employees to maintain a healthy work-life balance.
