Medical Secretary in Kitchener

About Community Healthcaring Kitchener-Waterloo (The Health Centre): The Health Centre provides a broad range of services aimed at improving the health of individuals and the wider community. Our services include medical and dental care, health promotion, illness prevention and outreach programming. Our expertise and resources are focused on working with those who experience health inequities and barriers to accessing health services.

The Health Centre works with the most complex client population served by primary health care professionals within Waterloo Region. Our highly skilled and diverse team works from a strength-based approach with individual clients as well as the broader community. We collaborate with many partner agencies and organizations within Waterloo Region.

The Health Centre is currently recruiting for the following position:

Job Summary: As a member of the Outreach Administrative Team, the Medical Secretary is responsible for providing a wide range of secretarial, clerical, and administrative support to the Primary Care Outreach Team, HART Hub Waterloo Region, and the organization. The Medical Secretary plays a key role in ensuring the smooth flow of people, information, and communications, while also providing administrative support to the Outreach Attachment Clinic.

Specific Responsibilities:

• Perform administrative support duties according to established protocols.
• Schedule appointments for clients with Health Centre staff, medical and other specialists, as well as diagnostic testing.
• Notify and provide instructions to clients.
• Maintain, update and file records.
• Prepare referral and consultation letters, and other correspondence.
• Maintain up-to-date resource and referral directory.
• Prepare third party billing and follow-up on accounts receivable.
• Collaborate with other members of the Primary Health Team to enhance efficient and effective administrative support.
• Participate in team and staff meetings, chart reviews, case conferences, and other meetings and committee work.
• Work during both regular and extended hours (evenings/weekends) and in locations within Kitchener.
• Collect, analyze and report on data and relevant information and participate in research.
• Contribute to the Centre's practices of hiring, orientating and training of new staff.
• Work from a Social Determinants of Health perspective to improve health outcomes.
• Work individually and collaboratively in the development and implementation of quality improvement initiatives.
• Work in a manner that preserves privacy and ensures client safety.
• Work in a manner consistent with Health Centre Vision, Mission and Values.
• Adhere to all Health Centre policies and appropriate infection control practices.
• Perform any other duties as assigned by your supervisor.

Accountability: The position is accountable to the Manager of Outreach.

Qualifications:

• Secondary school diploma.
• Medical Secretary certificate.
• Two years office experience in a health care setting.
• Experience with electronic medical records.
• Experience with switchboard/multi-line telephone.
• Proficiency in medical transcription or willingness to learn.
• Proficiency in the use of Microsoft Office Suite.
• Demonstrated ability to communicate effectively in English, both written and verbal.
• Demonstrated ability to work effectively with culturally and economically diverse populations.
• Ability to obtain a Police Vulnerable Sector Check satisfactory to the Health Centre.

Benefit package:

• Paid Vacation Leave: 3 weeks to start.
• Paid Public Holidays & Sick Leave.
• Defined Benefit Pension Plan (HOOPP).
• Extended health and dental insurance.
• Life, Accidental Death and Long-Term Disability Insurance.
• Employee Assistance Plan.

Application Deadline: October 20th, 2026.

Individuals with a disability requiring accommodation during the application and/or the interview process should reach out to humanresources@healthcaringkw.org so that suitable arrangements can be made. Personal information submitted will only be used for the purposes of this recruitment process. This posting is for an open position within the organization. We appreciate all expressions of interest; however, only those selected for an interview will be contacted.