At a Glance
- Tasks: Build relationships and support members on their financial journeys through proactive engagement.
- Company: Join HMECU, a community-focused credit union with over 90 years of service.
- Benefits: Enjoy 100% employer-paid benefits, a pension plan, and competitive compensation.
- Other info: Dynamic work environment with opportunities for career growth and community involvement.
- Why this job: Make a real impact by helping members achieve their financial goals.
- Qualifications: 2-4 years in financial services and strong communication skills required.
The predicted salary is between 39800 - 59700 $ per year.
Position Status: Regular Full-Time – One (1) New Vacancy
Primary Location: Brantford Branch (Occasional travel to head office location in Hamilton)
Build relationships. Start conversations. Make an impact. At Healthcare and Municipal Employees' Credit Union (HMECU), our Financial Service Representatives are more than frontline staff—they're relationship builders who take initiative and actively connect with members to support their financial journeys. This role is ideal for someone who doesn't wait for opportunities—you create them. You're comfortable reaching out, starting conversations, and helping members take the next step with confidence.
About HMECU: For over 90 years, HMECU has proudly supported healthcare, municipal, fire, and police communities. Our team is at the heart of everything we do—delivering exceptional service while helping our members focus on what matters most.
Our Purpose: We care for the financial needs and wellbeing of our members so you can focus on what matters most.
What You'll Do:
- Build Relationships & Start Conversations
- Connect with members across in-branch, phone, and digital channels
- Proactively reach out through calls, follow-ups, and outreach to deepen relationships
- Understand member needs and recommend solutions that support their financial goals
- Deliver Financial Solutions
- Support members with lending, investment, and everyday banking needs
- Assist with loan and mortgage applications, including documentation and follow-up
- Process investment transactions and support renewals
- Drive Engagement & Results
- Identify opportunities to introduce additional products and services
- Contribute to individual and branch performance targets
- Support campaigns and initiatives that grow member relationships
- Represent HMECU at community events and build meaningful local connections
- Support Branch Operations
- Process transactions including deposits, withdrawals, and payments
- Provide teller coverage as needed
- Ensure accuracy, compliance, and confidentiality in all interactions
- Execute all cash handling, balancing, and security controls accurately to support sound treasury operations and safeguard assets
What Success Looks Like:
- Takes initiative to connect with members and build relationships
- Comfortable starting conversations, including outbound calls and follow-ups
- Confident identifying needs and recommending appropriate solutions
- Contributes to achieving individual and team goals
- Maintains accuracy and attention to detail in all work
- Adapts well in a fast-paced, evolving environment
What You Bring:
- 2–4 years of experience in financial services or a credit union environment
- Strong communication and relationship-building skills
- Demonstrated initiative and comfort engaging members proactively
- A results-driven mindset with a focus on delivering value to members
- Solid understanding of financial products and services
- Comfortable using digital tools and systems (e.g., 'MS Office')
- Must be bondable
Why Join HMECU?
- Make a real impact – Help members take meaningful steps toward financial wellbeing
- Grow your career – Build your skills in lending, investments, and relationship management
- Purpose-driven work – Be part of an organization rooted in community and care
Please note: Healthcare and Municipal Employees Credit Union has an accommodation process in place and provides accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact HR so that arrangements can be made.
HMECU uses AI-assisted tools to support our recruitment process, such as screening and organizing application information. All hiring decisions are made by our People & Culture team and hiring managers. A human will always review your application before any decisions are made.
Job Type: Full-time – One (1) vacancy
Hours of Work: 35 hours per week
Compensation Range: $39,800 - $59,700.00 + Eligibility for Annualized Incentive Plan
Benefits: YES. 100% Employer Paid Benefits including STD, LTD, Life Insurance, Extended Health, Dental Coverage, and Employee Family Assistance Program
Pension: 7% Employer Contribution to our Defined Contribution Pension Plan
Financial Services Representative in Brantford employer: Healthcare & Municipal Employees' Credit Union
At Healthcare and Municipal Employees' Credit Union (HMECU), we pride ourselves on being more than just a workplace; we are a community dedicated to supporting the financial wellbeing of our members. Our Financial Services Representatives enjoy a collaborative work culture that fosters personal growth and development, with comprehensive benefits including 100% employer-paid health coverage and a generous pension plan. Located in Brantford, you will have the opportunity to make a meaningful impact while building lasting relationships within a purpose-driven organization that values initiative and community engagement.
Contact Details:
Healthcare & Municipal Employees' Credit Union Recruitment Team
