At a Glance
- Tasks: Lead investigations and manage complaints involving nurses and midwives in a flexible hybrid work model.
- Company: BCCNM, a regulatory body focused on public protection and cultural safety.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Join a dynamic team committed to cultural humility and anti-racism.
- Why this job: Make a real difference in healthcare by ensuring accountability and safety in nursing and midwifery.
- Qualifications: Master’s degree or equivalent experience with 7-10 years in regulatory or investigative roles.
The predicted salary is between 116100 - 141900 $ per year.
Lead intake and investigations at BCCNM in Vancouver, applying risk management and regulatory expertise through a flexible hybrid work model. As Director, Intake & Investigations, you will provide strategic leadership for complaints involving nurses and registered midwives. You will oversee intake, assessment, early resolution, investigations, and regulatory pathways. The work requires trauma-informed, culturally safe, distinctions-based, and risk-based approaches.
Key Responsibilities:
- Develop operational plans, priorities, standards, and accountability frameworks
- Oversee complaint assessment, prioritization, resolution, and investigation quality
- Direct complex, sensitive, systemic, and precedent-setting matters
- Lead policies, procedures, service models, and process improvements
- Embed Indigenous cultural safety and anti-racism throughout processes
Requirements:
- Master’s degree, law degree, mediation training, or equivalent experience
- Seven to ten years in regulatory, investigative, or risk programs
- Direct management experience in unionized and non-unionized environments
- Conflict management, mediation, communication, and facilitation skills
- Knowledge of applicable legislation and Indigenous-specific anti-racism
- Direct BCCNM’s intake and investigations programs with sound judgment, regulatory knowledge, cultural humility, and public protection focus.
Director Intake Investigations – Vancouver employer: Health Quality BC
The BC College of Nurses & Midwives (BCCNM) is an exceptional employer that prioritizes flexibility, equity, and professional growth within a collaborative and inclusive work environment. Located in Vancouver, BCCNM offers generous benefits including 100% employer-paid health and dental coverage, a robust pension plan, and opportunities for continuous learning and development, making it a rewarding place to advance your career while contributing to the vital mission of public protection in healthcare.
