Correction - Citizen Access Lead (Program Officer 19) (Permanent Full-Time) - 175341 in Charlottetown

Correction

Open to the Public

Citizen Access Lead

(Program Officer 19)

Health PEI

Location – Charlottetown

Full-Time Permanent (UPSE) Position

Preference to Members of UPSE Health Bargaining Unit of Health PEI

Health PEI values the different ideas, perspectives and backgrounds that a diverse, equitable and inclusive work-place culture can bring. Not only does this help us deliver better outcomes, more innovation, but it also creates a safer space for our patients when our employees are more reflective of the communities we serve. It is important for us to create an environment where our employees are comfortable bringing their authentic selves to work and challenging the status quo to make Health PEI a better more inclusive employer and healthcare system. We recognize we have more work to do but finding intentional ways to grow our understanding and support of those who have faced barriers due to accessibility, ethnicity, ancestry, gender identity, age, sexual orientation, language or other grounds is a key priority for us. We encourage underrepresented groups to join our team, be yourself, and help us achieve our vision for an inclusive workplace and healthcare system.

This position provides leadership and direct project and operational support in the planning, implementation and evaluation of citizen access to health information, including personal health information through the MyHealthPEI program, in partnership with the Department of Health and Wellness, IT Shared Services, other funding partners and vendors. This position will be the HPEI lead through various implementations and guide the development of post project support, including establishing a HPEI governance structure. This position will foster relationships between the various project stakeholders, will be a champion for change and will oversee the development and implementation of a public engagement strategy as it relates to accessing health information and personal health information. This position reports to the Manager of Health Portal and Clinical Data repository in the eHealth Clinical Operations department.

Duties:

• leads the planning, development, implementation and evaluation of citizen access to health information, including personal health information (PHI) through the MyHealthPEI program, based upon the needs of the health system, available resources and IT roadmap
• Operationally is the support for the program post go-live
• develops, in consultation with various stakeholder and leadership groups, the HPEI roadmap for releasing PHI to citizens via the MyHealthPEI program
• responsible for supporting the governance of the program-related assets for HPEI which includes developing and maintaining governance committee terms of reference, policies, and other supporting documentation
• supports the development of HPEI policy direction in terms of citizen access
• Supports communication of governance decisions back out to impacted and/or interested stakeholders, including citizens
• chairs various governance committees and is accountable to the Director and established governance structures for overall program activities and for identifying and managing risks
• utilizes digital health literacy principles to guide the development of all citizen-facing health information in collaboration with various program and services within HPEI
• provides evidence of accountability through project evaluation activities
• ensure appropriate monitoring, reporting, communication and accountability processes are established and maintained
• ensure advice/assistance on relevant redesign/changes as appropriate for the goals/outcomes
• monitor the progress of projects in consultation with various stakeholders and MyHealthPEI team members
• assess, investigate and report on critical issues and assume responsibility for assisting in effective problem solving and resolution as appropriate
• liaise with professional associations, special interest groups and organizations and other health and government departments, to ensure there is appropriate stakeholder involvement
• ensures adherence to all privacy and security policy and legislation as applicable
• in partnership with ITSS assigned resources, ensure project plan and eventual operational plan for Citizen access to PHI contains relative indicators to measure quality improvement
• work with developers on design and content for citizen access via the MyHealthPEI solution
• participate on eHealth projects having a citizen access component

Minimum Qualifications:

• University degree in a health discipline or business supplemented with relevant course work (i.e. Public Administration, program development, project management, business analysis)
• Masters would be considered an asset.
• Considerable project/program experience
• Change Management experience
• Experience with public engagement for delivery of health information to the public utilizing key principles of digital health literacy
• Experience in the management of business information systems and leading projects related to their enhancement and support
• Knowledge of data interrelationships, dependencies and source of truth among diverse health information systems
• Knowledge of clinical data repositories and patient portals and the delivery of these services to the public
• Knowledge of project management, design and development, monitoring and reporting, research and analysis
• Knowledge of government system and health system
• Knowledge and experience leading digital transformation
• Delivery of health information to the public utilizing key principles of digital health literacy
• Strong leadership skills, interpersonal, facilitation and collaboration skills
• Excellent organizational skills, and be capable of independent work, have initiative and good self-regulation
• Must have forward thinking and be capable of making design decisions that avoid pitfalls and failure through the incremental delivery of health information to citizens

Other Qualifications:

• Knowledge of privacy legislation and best practices
• Knowledge and understanding of custodianship, information managers/management and data sharing agreements

Salary Range: $39.53 – $49.42 per hour

Bi-Weekly Hours: 75 Hours Bi-Weekly / Mon – Fri / May Require Some Evening Work

Closing Date: Tuesday, November 3, 2026 at 4:00pm

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