At a Glance
- Tasks: Lead a team to ensure every customer has an exceptional experience and maximize sales opportunities.
- Company: Destination Owl's Head, a leader in sustainable tourism in Canada.
- Benefits: Enjoy social events, paid birthday off, low-cost meals, and group insurance.
- Other info: Join a diverse and inclusive team with great career growth potential.
- Why this job: Make a real impact on customer experiences while promoting sustainability.
- Qualifications: Strong commitment to customer service and effective communication skills.
The predicted salary is between 40500 - 49500 $ per year.
Make a difference so that every customer has an exceptional experience!
Recognized as a leader in sustainable development and tourism in Canada, Destination Owl's Head is an organization where people, the environment, and the community are at the heart of every decision.
Working with us means thriving in an environment that values commitment, employee well-being, and sustainable development.
Together, we are building a destination we are proud of – today and for future generations.
YOUR ROLE IS IMPORTANT
As a Customer Experience Team Lead, you'll ensure that every customer has a pleasant experience by providing high-quality service.
You'll be at the heart of the action, summer and winter alike, and will adjust priorities as needed.
With your positive attitude and passion for service, you'll turn every interaction into a memorable moment.
- PRINCIPAL RESPONSIBILITIES
- Ensure an exceptional customer experience by responding to requests, advising customers, and maximizing sales opportunities;
- Handle group requests from quote to billing;
- Coordinate the logistics of stays with the various departments (accommodations, dining, skiing, golf, rentals, etc.);
- Ensure the satisfaction of groups and guests throughout their experience;
- Contribute to the improvement of work tools and procedures, and ensure their implementation;
- Support the use and proper functioning of systems;
- Provide supervision, manage schedules, and mobilize teams in the absence of managers.
- Equity, diversity and inclusion
At Owl's Head, we believe that the diversity of our community is what makes our workplace truly unique.
We foster an inclusive environment where everyone can thrive and fully contribute to our collective success.
We openly welcome all applications, regardless of age, gender, ethnicity, identity, or personal situation.
- Demonstrate a strong commitment to customer service
- Demonstrate initiative and good judgment
- Effective Priority Management
- Ability to communicate and convey information effectively
- Expertise in Sales and Management Systems
- Knowledge of the tourism or hospitality industry
- Conditions and perks
- Social events
- Paid day off on your birthday
- Low-cost employee meals
- Group insurance program
- Employee and Family Assistance Program
- Voluntary RRSP Program with Employer Matching
Customer Experience Team Lead in Québec employer: Head Inc.
Destination Owl's Head is an exceptional employer that prioritizes employee well-being and sustainable development, creating a vibrant work culture where every team member can thrive. As a Customer Experience Team Lead, you'll enjoy unique benefits such as social events, paid time off on your birthday, and a supportive environment that values diversity and inclusion. Join us in making a meaningful impact on our community and the environment while advancing your career in the beautiful setting of Canada's tourism industry.
