Lead remote Level 2 support with Windows and Microsoft 365 expertise, resolving escalations across operating systems, networks, applications, and endpoints.
This Senior Administrator role supports end users in their language while meeting SLAs and reducing unresolved complaints. You will troubleshoot Windows 10/11, macOS, iOS, and Android devices, manage identities, and support Microsoft 365. The work includes diagnosing connectivity, handling access provisioning, and documenting solutions for stronger first-contact resolution.
Key Responsibilities:
- Resolve Level 2 incidents and requests within established SLA
- Troubleshoot Windows, macOS, iOS, and Android devices remotely
- Diagnose LAN/WAN, Wi-Fi, VPN, DNS/DHCP, and TCP/IP issues
- Manage Intune, Entra ID, Active Directory, Group Policy, and MFA
- Support Microsoft 365 and business application installations
Requirements:
- Five-plus years in IT support, including three Level 2 years
- Strong Windows, Microsoft 365, and Active Directory skills
- Solid TCP/IP, DNS, DHCP, VPN, LAN/WAN, and wireless knowledge
- Experience with ITSM and remote support tools
- Working knowledge of ITIL incident, request, and problem management
Apply your Windows administration, Microsoft 365, networking, and remote support expertise to resolve complex user escalations.
Senior Windows Level 2 Support Administrator in Toronto employer: HCLTech
HCLTech is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to excel in their careers. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects in the vibrant tech hub of Canada. Join us to be part of a team that values your contributions and supports your professional journey in delivering top-notch Oracle HCM Cloud solutions.
