Step into the role of IT Application Support Specialist, where your skills contribute to advancing technology solutions. Manage support tickets and drive improvements in product development through data-driven insights.
As an associate in this full-time role, you will respond to technical inquiries and extract vital information for troubleshooting. You will develop testing tools and collaborate with documentation teams to enhance resources for engineers. Additionally, your reporting efforts will inform leadership of support program performance and guide future initiatives.
Key Responsibilities:
- Manage and respond to support questions from engineers
- Analyze logs to debug and resolve issues
- Write tools to enhance efficiency in support
- Improve documentation quality with technical writers
- Create performance reports for leadership review
Requirements:
- 4-10 years of application support experience
- Proficient in scripting and debugging
- Strong analytical skills with data
- Familiarity with product development practices
- Excellent verbal and written communication
Utilize your technical acumen to drive support quality and influence product strategies effectively.
IT Application Support Specialist in Ottawa employer: HCLTech
HCLTech is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to excel in their careers. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects in the vibrant tech hub of Canada. Join us to be part of a team that values your contributions and supports your professional journey in delivering top-notch Oracle HCM Cloud solutions.
