- Provide Development support to Software development community across the organization by managing, maintaining, and troubleshooting internal software application and tooling.
- Customer facing, working with multiple stakeholders
- Flexible with the time zone across NAM
- Problem solving and analytical skills demonstration using examples from previous experience
- Show ability to independently learn
Roles and responsibilities
1. Respond to and triage support questions and support requests from engineers
2. Extract relevant information from log files and other sources to debug, identify owners or root causes
3. Write basic tools and test cases to improve the speed and quality of support
4. Work with technical writers to improve documentation in areas covered by support
5. Produce reports for leadership with data on performance of the program
6. Provide insights and suggestions on product development and the product roadmap; contribute to product development.
7. Manage and escalate engineers' support queries, using advanced data tools for in-depth analysis to quickly identify and resolve issues, enhancing ML model development cycles.
8. Develop debugging scripts and documentation to automate and speed up responses and provide actionable feedback to the engineering team.
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Full Stack Engineer employer: HCLTech
HCLTech is an exceptional employer that fosters a collaborative and innovative work culture, making it an ideal place for professionals looking to excel in their careers. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to lead impactful projects in the vibrant tech hub of Canada. Join us to be part of a team that values your contributions and supports your professional journey in delivering top-notch Oracle HCM Cloud solutions.
