At a Glance
- Tasks: Lead AI implementation on ServiceNow, optimizing workflows and enhancing user experience.
- Company: Innovative tech firm focused on AI-driven solutions.
- Benefits: Competitive salary, flexible work options, and continuous learning opportunities.
- Other info: Dynamic role with potential for significant career advancement.
- Why this job: Join a cutting-edge team and shape the future of AI in IT operations.
- Qualifications: Experience with ServiceNow and strong understanding of AI concepts required.
The predicted salary is between 123750 - 151250 $ per year.
We are seeking a ServiceNow NowAssist AI Consultant to design, implement, and optimize Generative AI and Agentic AI capabilities on the ServiceNow platform. The role will focus on enabling Now Assist, AI Search, AI Agents, Virtual Agent, Predictive Intelligence, and custom GenAI use cases to drive automation, productivity, and user experience improvements.
Key Responsibilities
- Lead implementation of ServiceNow Now Assist and AI-powered features across ITSM, HRSD, CSM, and other workflows.
- Configure and optimize:
- Now Assist Skills
- AI Search
- Virtual Agent
- Predictive Intelligence
- AI Agents
- Generative AI Controller
- Design and build custom GenAI solutions using:
- Now Assist Skill Kit (NASK)
- Agentic AI Studio
- Flow Designer
- Integration Hub
- Conduct workshops to identify AI use cases and business value opportunities.
- Define prompt engineering strategies, grounding mechanisms, guardrails, and governance controls.
- Collaborate with business and technical stakeholders to translate requirements into AI solutions.
- Monitor AI adoption, usage analytics, and value realization metrics.
- Support demos, PoCs, customer presentations, and pre-sales activities.
Skill Requirements
- Strong hands-on ServiceNow development and administration experience.
- Experience with:
- Now Assist
- AI Search
- Virtual Agent
- Flow Designer
- Integration Hub
- Predictive Intelligence
- Understanding of Generative AI, LLMs, prompt engineering, and Agentic AI concepts.
- Experience integrating ServiceNow with enterprise applications and knowledge sources.
- Strong stakeholder management and consulting skills.
- Knowledge of ITIL processes and ServiceNow platform architecture.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA) – Mandatory
- ServiceNow AI/Now Assist Micro-Certifications – Mandatory
- Certified Application Developer (CAD) – Preferred
- CIS-ITSM / CIS-HRSD / CIS-CSM – Preferred
Track Manager in Winnipeg employer: HCL CANADA INC. (Fy HCL Axon Technologies Inc.)
As a Track Manager in IT Operations Management, you will thrive in a dynamic work environment that champions innovation and collaboration. Our company offers competitive benefits, a strong focus on employee growth through continuous learning opportunities, and a culture that values diversity and inclusion. Located in a vibrant tech hub, we provide unique advantages such as access to cutting-edge technology and a network of industry leaders, making it an excellent place for meaningful and rewarding employment.
Contact Details:
HCL CANADA INC. (Fy HCL Axon Technologies Inc.) Recruitment Team
